Credential(s) Offered
Measurable Skill Gain Leading to Employment
Method of Delivery
Online, e-learning, or distance learning
When offered
Daytime Hours
Instructional Program (CIP)
Description
This course will assist you in understanding and implementing strategies that will help to manage conflict effectively. You will identify the sources of conflict and learn how to manage it effectively.
Upon successful completion of this course, students will be able to:
- develop skills to assess a conflict situation and monitor your reaction to the conflict.
- utilize effective communication techniques to manage conflict in a proactive manner.
- resolve conflict through identifying it’s source, and determining and implementing the best solution.
Course Outline
Lesson 1: Recognizing Conflict
- Identify Your Personal Reaction to Conflict
- Develop a Healthy Attitude Toward Conflict
- Assess the Situation
- Avoid Conflict Escalation
Lesson 2: Responding to Conflict
- Actively Listen
- Communicate Effectively
- Respond to Negative Tactics
Lesson 3: Resolving Conflict
- Identify the Source of the Conflict
- Determine the Best Solution
- Implement the Solution
Details
Program Length (Weeks)
1
Hours
8
Entrance Requirements
None
School
WIOA Approved Program
Yes
Training Location(s)
21 Gregory Drive, #3, South Burlington, Vermont
Local WIB
00 - Vermont Workforce Investment Area
Name of Credential
Professional Development
Type of financial aid offered or have access to
Eligible for WIOA funds.
Refund Policy
Notify us five or more business days before your class to do so without penalty. Cancellations made less than five days before your class will incur a $50 cancellation fee. Cancellations made less than 24 hours before the class starting time will incur a cancellation fee equal to the cost of the class. You may register to take the class for free the next time it runs.
Is the proposed curriculum currently certified by an accrediting agency or similar national standardization program?
No
Is this proposed curriculum considered a nontraditional program of training services for women?
No
Is this proposed curriculum considered a nontraditional program of training services for men?
No
Cost Items
In-State Tuition
$325.00
Total In-State Program Cost
$325.00
