at Navitus Health Services in Montpelier, Vermont, United States
Job Description
Overview
Navitus Health Solutions is seeking a Sr. Client Services Executive I to join our team!
National Accounts Management requires a highly strategic and consultative approach, focused on managing complex client needs, delivering customized solutions, and cultivating senior-level relationships across large organizations. This role demands the ability to operate with structure and discipline while also navigating ambiguity—balancing tailored strategy, cross-functional coordination, and long-term growth objectives.
Success in this role requires a strong commitment to standards, and maintaining consistency and rigor in execution. The ideal candidate demonstrates sound judgment, attention to detail, and the ability to deliver reliable, high-quality outcomes as client relationships evolve. This role also includes travel to our corporate headquarters and client sites to support relationship management and business objectives.
The Sr. Client Services Executive I (SCSE) is a highly motivated professional with at least 7 years of successful experience interfacing directly with larger more complex clients preferably in healthcare, to manage existing Pharmacy Benefit Management clients. The position is responsible for the co-development of long-term account strategy for their assigned Clients. Working with subject matter experts, the Sr. CSE will be responsible for identifying “up sell” and expansion opportunities and communicating these opportunities appropriately to be incorporated into the annual strategic business plan. The Sr. CSE will be responsible for client retention, achieving corporate strategic goals relative to client base and overall customer satisfaction, including solving customer issues relative to their contracts, reporting, and interface with the Clinical Account Executive for clinical issues. This position will require the ability to communicate across multiple organization levels and the ability to lead projects is required.
Is this you? Find out more below!
Responsibilities
How do I make an impact on my team?
- Support/back up the CSE, Senior CSC and CSC responsibilities
- Create and present data for Strategic Business Plans, VALUE Summaries, and Performance Standard reports
- Investigate/follow-up if Performance Guarantees are not met and present those results to their assigned clients
- Conduct Client training (Client Portal Site, Navi-Claim, etc.)
- Assist with escalated member/Client issues requests
- Identify and present Client opportunities to improve costs, service and health
- Contract maintenance and performance
- Travel to Client sites
- Provide mentoring to the coordinator levels and CSEs
- Other duties as assigned
Qualifications
What our team expects from you?
- Bachelor's degree in business, marketing, or related area preferred
- Knowledge of PBM or health care industry preferred.
- At least 7 years of successful experience interfacing directly with internal and/or external clients in roles using requirements-gathering, persuasion, and other sales techniques.
- Strategic thinking ability and skills to prepare business plans and execute them appropriately to accomplish business objectives.
- Ability to work independently and prioritize work to meet client needs.
Equal employment opportunity, including veterans and individuals with disabilities.PI287928852
