at City of Burlington HR in Burlington, Vermont, United States
Job Description
General Purpose
This position receives, records, and processes emergency and non-emergency requests for police, fire and ambulanceassistance, and dispatches units appropriately; responds to routine inquiries or referrals. Monitors radio traffic andoperate computer systems required to complete the task; provides communications link between police/fire/ambulanceresponse units and outside public service agencies. In addition this position acts as an internal routing unit, receivingcalls from the public, other City departments, etc., and directs the call to the appropriate Police Department personnel.
Union Affiliation:
American Federation of State County and Municipal Employees (AFSCME)
Pay Grade 17:
$33.79 - $37.68 Hourly
Remote Tier 1:
Zero (0) days remote/week
Essential Job Functions
Interact with callers requesting emergency / non-emergency response or service from the community or publicagencies.
Uses established protocols and the computer-aided dispatch system (CAD) to determine appropriate actions to betaken.
Monitors and maintains the location and status of police, fire and other authorized agency united in the field.
Answer emergency and non-emergency calls from incoming lines, including 911 and special service lines (e.g.hearing-impaired). Elicit facts from the caller, determine type of assistance required for the situation, and relaynecessary information to the appropriate source i.e., police officers, fire field units, emergency ambulance services,mutual aid agencies and volunteers, City, County, State or Federal agencies.
Participates with the Administration in the development, implementation, and review of procedures.
Monitor radio communication channels for police, fire, ambulance; Department of Public Works; local government;and relay information to the appropriate authority.
Record and maintain accurate computerized summaries of all emergency call using C.A.D. system.
File and organize resource information including but not limited to sensitive information, in a discreet andprofessional manner by maintaining confidentiality.
Established Emergency Communication Specialists will train new ECS employees using the department's DispatchTraining Manual.
Benefits
The City of Burlington is proud to offer full time employees a comprehensive benefits program that includes:
Medical/Dental Insurance Coverage
Prescription Drug Coverage
Flexible Spending Programs
Short-Term Disability Insurance
Paid Leave (Sick and Vacation)
Pension Plan
Qualifications/Basic Job Requirements
Ability to actively support City diversity, equity, and cultural competency efforts within stated job responsibilitiesand work effectively across diverse cultures and constituencies.
Demonstrated commitment to diversity, equity and inclusion as evidenced by ongoing trainings and professionaldevelopment.
High school diploma or equivalent (Associate Degree in Communication or Business Preferred) required.
Must successfully pass the written, typing examinations, panel interview and background check conducted by theDepartment.
After acceptance of conditional offer of employment applicant must pass physical examination by the MedicalBoard.
Emergency Communications Specialist will obtain and maintain Vermont Criminal Information Center (VCIC) andNational Criminal Information Center (NCIC) certifications upon starting the position.
Must demonstrate the ability to operate Police and Fire computer equipment, a multi-channel/function radioconsole, a multi-line telephone system, a TTY/TDD, as well as Police, fire, and medical emergency alarm receivingequipment and video monitoring equipment.
Demonstrated knowledge of the street system and the geography of the Burlington area, with some knowledge oflaw enforcement, public safety and/or fire science procedures preferred.
Knowledge of Microsoft Office preferred
Ability to maintain a positive customer service attitude at all time with public, user agency members, co-workersand supervisors.
Must be able and willing to work overnights, weekends, holidays and overtime shifts.
Regular attendance is necessary and is essential to meeting the expectations of the job functions.
Ability to understand and comply with City standards, safety rules and personnel policies.
Additional Information
Promoting a culture that reveres diversity and equity
The City of Burlington is proud to be an equal opportunity employer, and we are strongly committed to creating adynamic and equitable work-force that mirrors the population and world that we serve. We do not discriminate on thebasis of political or religious affiliation, race, color, national origin, place of birth, ancestry, age, sexual orientation, genderidentity, marital status, crime victim status, veteran status, disability, HIV positive status, or genetic information inemployment or the provision of services.
In addition to being an equal opportunity employer we actively encourage applicants who can contribute to our growingdiversity to apply.
Applications for our employment opportunities are
only
accepted online
through our
Government Jobs
website.
For accessibility information or alternative formats, please contact Human Resources Department at
802-540-2505
or
careers@burlingtonvt.gov
.
