at Bennington Rescue in Bennington, Vermont, United States
Job Description
Responsibilities:
- Coordinate non-emergency and interfacility ambulance transportation requests for hospitals, skilled nursing facilities, assisted living facilities, residential care facilities, and other healthcare partners.
- Receive, prioritize, and process transportation requests while ensuring accurate collection and documentation of patient, facility, and transport information.
- Monitor ambulance unit status, availability, and location to facilitate efficient resource utilization and timely response to service requests
- Dispatch EMS and transport resources utilizing radio, telephone, and computer-aided dispatch (CAD) systems in accordance with established policies and procedures.
- Serve as a communications link between healthcare facilities, field personnel, emergency responders, and partner agencies to ensure clear and professional information exchange.
- Maintain accurate records of calls, dispatch activities, transport requests, incident information, and operational communications.
- Support common operations by tracking ongoing transports, monitoring service levels, and identifying potential scheduling or resource conflicts.
- Provide exceptional customer service to patients, healthcare providers, partner organizations, and EMS personnel through professional and courteous communications.
- Follow established protocols to triage requests, escalate urgent situations, and notify supervisory personnel when operational issues arise.
- Maintain situational awareness during periods of high call volume and effectively manage multiple simultaneous communication channels, including radio traffic, telephone calls, and electronic systems.
- Perform emergency medical dispatch functions and resource coordination as authorized by training, certification, and organizational policy.
- Participate in required training, quality improvement initiatives, drills, and continuing education activities to maintain proficiency and compliance with regulatory requirements.
- Protect patient confidentiality and handle all information in compliance with HIPAA, organizational policies, and applicable state and federal regulations.
- Perform other duties as assigned to support operational needs of EMS, mobile integrated healthcare (MIH), and other healthcare partners.
