at Champlain Community Services in Colchester, Vermont, United States
Job Description
Overview: This position acts as the initial point of contact for individuals, families and referring agencies
for people who are interested in receiving services at CCS. The primary purpose of this role is to gather,
process and manage client information and integrate it into CCS’ systems, caseloads and services. The
scope of the Intake Coordinators role involves collaborating with community partners, such as other DS
agencies, case management organizations, and schools, and building trusting relationships with
individuals and families.
Requirements: Bachelors’ Degree in human services-related field (or equivalent experience), plus two
years experience in developmental services. Valid driver’s license, a good driving record, and the ability
to provide own transportation.
Areas of Accountability:
A) Intake
Receive and respond to new client referrals
Schedule and conduct meetings with families, individuals and care teams
Attend school meetings, such as IEP meetings, as they arise
Outreach and informational sessions at schools or local agencies
Educate families on the developmental services eligibility process and available resources
Collect, review and maintain individual records
Work closely with individuals, families, case management organization and referring
agency or school to determine individual support needs
Work closely with internal team to determine if CCS can meet the needs of the individual
and if team has capacity.
Ensure all required documentation is received
Open individual in Electronic Health Record system
Review funding with Associate Director
Work with individual and Workforce Development Senior Manager to determine schedule
and staffing requirements.
Connect with appropriate personnel regarding posting for a position if required.
B) Service Coordination:
Follow individual through their transition to CCS to ensure a smooth transition of services
Attend and contribute to annual service plan meeting.
Write other support plans as needed with support from team.
Develop, coordinate and execute intervention and behavioral support strategies to support
client and community safety. Evaluate and modify these strategies through ongoing
observation and review of team input
Coordinate physical environment inspections or modifications to ensure accessibility or safety
for client and community.
Homeward Program Manager Job Description
Develop, coordinate and execute intervention strategies for clients in crisis.
Development of different long or short term living arrangements and recruitment of home
providers as necessary.
Participate in the on-call rotation to provide evening and weekend supports.
Advise or respond to emergent needs on the weekends and evenings as available.
Assist the client in identifying, developing and/or maintaining natural supports.
C) Other / Agency/Client Support:
Responsible for hiring, training, and supervising a varying number of Shared Living Providers
in a manner that supports the contractors’ development and success within the program.
Monitor and manage residential contracts. Responsibilities include regular and consistent
oversight to ensure that all terms of the contract and regulations are adhered to and that quality
supports are delivered.
D) Documentation:
Document service provision and other required information to provide quality service and ensure
compliance with regulatory standards and funding allocation by:
Reviewing an annual service plan, tracking documentation and related communication,
personal, and safety plans.
Monthly team meeting notes and home visit form
Home visit forms.
Incident reports.
Required skills:
Strong organizational and multi-tasking skills
Excellent interpersonal, writing, communication and active listening skills
Excellent judgment and independent decision-making skills
Ability to research and network with local community resources and agencies.
Attention to Detail
Excellent customer service skills
Proven team leadership ability
Knowledge of crisis de-escalation and intervention strategies
Professional Expectations:
Exhibits commitment to philosophy of self-determination and individualized growth for
people with disabilities. Exemplifies these philosophies to the community.
Patient, insightful, respectful and compassionate approach to people with disabilities,
particularly while providing intense behavioral, emotional or personal care support.
Work as a leader and/or member with client support teams and agency teams.
Ability to provide personal care, support with medical needs and medication administration,
behavioral supports and other support in a person’s individual support agreement.
Access to Information:
In accordance with all HIPAA requirements, the Intake Coordinator has authorized access to the
following documentation/ records:
Homeward Program Manager Job Description
The complete participant record set as necessary to fulfill job requirements.
