VP, Enterprise APIs

at Humana in Montpelier, Vermont, United States

Job Description

Become a part of our caring community

The Vice President, API Technologies is a senior leader in the Chief Technology Office accountable for the strategy, product management, engineering, governance, modernization, and reliable operation of Humana’s enterprise API and integration ecosystem, spanning internal APIs, external partner and ecosystem APIs, and the shared platforms that enable them. As a dedicated enterprise function, this role leads APIs capabilities end to end, from standards, product strategy, the Unified API Gateway, and the Unified API Catalog through the enterprise-wide shift to a consumer-centric Omnichannel API model that delivers consistent, secure experiences across member, provider, associate, and partner touchpoints.

This leader runs APIs as products, treating API producers and consumers, internal and external, as customers. The VP owns the API product roadmap, lifecycle, investment priorities, adoption, reuse, health, and consumer experience. The VP is directly accountable for defining and creating Omnichannel APIs and for governing the modernization journey that migrates producers and consumers to modern, enterprise-aligned interfaces, while retiring redundant APIs, unsupported gateways, and legacy integration technologies.

The role also owns Humana’s external API strategy, including the secure exposure of APIs to partners and the broader ecosystem, technical management of API-enabled partnerships, partner certification and onboarding, and the heightened security, privacy, interoperability, support, and continuity requirements of external interfaces.

This is an AI-native function. The VP embeds AI into API design, delivery, governance, testing, and consumer migration, and establishes the enterprise approach for safely exposing approved API capabilities to AI agents through MCP and other emerging agent protocols where appropriate. The role is a primary enabler of interoperability, automation, resilient partner growth, and Humana’s 2030 Target State Architecture.

Scope of Accountability

- API Product Strategy & Management

API-as-a-product operating model, including product vision, roadmap, investment, adoption, reuse, consumer experience, value realization, and health metrics.

- API Standards, Governance & Security

Enterprise standards for REST, GraphQL, asynchronous messaging, event-driven APIs, and emerging protocols; full lifecycle governance; UAG and UAC; quality engineering; and API security in partnership with EIP.

- Omnichannel API Definition & Creation

Definition, design, and build of consumer-centric Omnichannel APIs aligned to consumer journeys and providing governed, consistent access to authoritative capabilities and data across channels.

- API Modernization: Producers & Consumers

Migration of producers and validated active consumers from legacy and point APIs to modern enterprise interfaces, including deprecation, retirement, dependency management, and progress reporting.

- External APIs, Partnerships & Governance

External API strategy, secure exposure, technical partnership management, certification, developer experience, data-use controls, interoperability compliance, continuity, and third-party API consumption.

- AI-Enabled API Governance & Execution

AI-assisted design, code generation, testing, compliance, and migration, plus risk-based MCP and agent-tool enablement with identity, authorization, human approval, auditability, and lifecycle controls.

- API Operations, Observability & Talent

Reliability engineering, SLOs, resilience, incident and problem management, developer enablement, workforce strategy, succession, capability building, and vendor/platform management.

Key Responsibilities

1. API Product Strategy & Management

+ Own the enterprise API product strategy and operating model, including a published roadmap, investment and funding model, lifecycle, value realization, adoption, reuse, and health metrics.

+ Treat API producers and consumers, internal and external, as customers and use structured voice-of-consumer feedback to prioritize high-leverage, business-critical API products.

+ Maintain a governed API product registry aligned to the Unified API Catalog, with clear ownership, product classification, lifecycle status, dependencies, and business outcomes.

+ Drive measurable reductions in point-to-point integrations, duplication, onboarding time, and cost to serve.

2. API Standards, Governance, Security & Quality Engineering

+ Own and evolve enterprise standards for REST, GraphQL, asynchronous messaging, event-driven APIs, and emerging integration protocols, with API security standards jointly owned with EIP.

+ Govern the full lifecycle through automated intake and controls covering design, documentation, schema validation, development, contract testing, security testing, performance testing, deployment, monitoring, versioning, deprecation, and retirement.

+ Advance the Unified API Gateway and Unified API Catalog, including discoverability, subscription management, reusable patterns, policy enforcement, and real-time governance and compliance reporting.

+ Operationalize zero-trust API security through approved identity and token standards, workload identity, fine-grained authorization, threat protection, secrets management, and OWASP API coverage in partnership with EIP.

+ Establish contract-first engineering, backward-compatibility requirements, consumer-driven contract testing, breaking-change detection, sandbox and mocking capabilities, and release-readiness controls.

3. Omnichannel API Definition & Creation

+ Define and create enterprise Omnichannel APIs aligned to consumer journeys, providing consistent, channel-agnostic access to authoritative capabilities and data across web, mobile, call center, IVR, agent, and partner channels.

+ Establish Omnichannel API design standards, reference patterns, and reusable building blocks so channels use governed enterprise interfaces rather than channel-specific, duplicative APIs.

+ Prioritize business-critical and high-leverage APIs that represent the majority of API volume, and design them with consumable schemas, metadata, documentation, and appropriate AI-agent readiness.

+ Partner with Enterprise Architecture and Data & Analytics so API contracts align to authoritative domain capabilities, enterprise information models, and governed data without creating competing sources of truth.

4. API Modernization: Producers & Consumers

+ Own and govern the enterprise API modernization program, sequencing migration of the legacy and fragmented API estate to modern enterprise and Omnichannel interfaces in prioritized waves.

+ Drive producer modernization and consumer migration, transitioning validated active consumers for approved, in-scope retirement candidates with backward compatibility, controlled cutover, rollback readiness, and minimal disruption.

+ Govern dependency discovery, retirement, deprecation, exception management, and the removal of redundant APIs, unsupported gateways, and legacy integration technologies.

+ Track producer modernization, consumer cutover, API retirement, platform adoption, reuse, risk, and business value through executive-visible reporting, using established baselines and data-quality controls.

5. External APIs, Partnerships & Governance

+ Own Humana’s external API strategy and the secure, standards-based exposure of APIs to partners, providers, vendors, and the broader ecosystem as a first-class product surface.

+ Lead the technical management of API-enabled partnerships, including partner segmentation, onboarding, certification and conformance testing, sandbox access, credentials and certificates, SLAs, versioning, support, escalation, and deprecation communications.

+ Establish heightened governance for partner identity, delegated authoriza