at Burke Mountain Resort/Bear Den Operations Co in East Burke, Vermont, United States
Job Description
The Lodging Agent is a versatile, guest-focused team member who supports both reservations and front desk operations based on business needs. This role provides friendly, efficient service while assisting guests with reservations, check-in, check-out, resort amenities, and lodging questions.
Key Responsibilities
Answer reservation inquiries, explain rates, packages, policies, and fees, and recommend options that enhance the guest experience.
Welcome guests, process check-ins and check-outs, and assist with walk-in and same-day reservations.
Process payments and follow established cash-handling and credit card procedures.
Maintain accurate reservation and guest records using resort systems; training is provided.
Communicate effectively with lodging and other resort departments to support smooth operations.
Follow established safety and emergency procedures.
Perform other related duties as assigned.
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