Snowsports Manager

at Burke Mountain Resort/Bear Den Operations Co in East Burke, Vermont, United States

Job Description

Burke Mountain Resort is seeking an energetic, visionary, and hands-on Snowsports Manager to lead our Ski & Snowboard School and help create unforgettable experiences for our guests. This is more than a management role. It's an opportunity to shape the future of Snowsports programming at one of New England's most beloved mountain destinations while mentoring instructors, developing innovative programs, and ensuring every guest leaves with a smile.

Why You'll Love This Role:

*Lead a dynamic team of instructors and supervisors

*Create and grow exciting lesson programs, packages, and guest experiences

*Drive business results through strategic planning, staffing, and operational excellence

*Make a lasting impact on guests of all ages, from first-time skiers to lifelong enthusiasts

*Collaborate with resort leadership, marketing, sales, and operations teams

What You'll Do: As the Snowsports Manager, you'll oversee the daily operations of the Ski & Snowboard School and lead all aspects of guest experience, staffing, training, and program development.

Leadership & Team Development:

*Recruit, hire, train, mentor, and inspire instructors, supervisors, and department leaders

*Foster a culture of accountability, teamwork, safety, and exceptional guest service

*Conduct performance evaluations and provide ongoing coaching and development

*Partner with Human Resources on recruitment and retention strategies

Guest Experience Excellence:

*Deliver world-class experiences for guests of all ages and ability levels

*Maintain a guest-focused culture that exceeds expectations

*Develop and implement guest satisfaction initiatives

*Address guest concerns professionally and effectively

Program & Revenue Management:

*Develop and manage lesson programs, pricing structures, and packages

*Collaborate with Sales & Marketing to promote Snowsports offerings

*Identify opportunities to grow participation and revenue

*Manage budgets, staffing plans, and labor costs

Operations & Safety:

*Maintain departmental standards, policies, and operational plans

*Ensure compliance with OSHA regulations, resort policies, and safety standards

*Oversee equipment and uniform inventory and maintenance

*Promote responsible skiing and snowboarding through staff and guest education

Resort Collaboration:

*Work closely with all resort departments to enhance the overall guest experience

*Support resort-wide initiatives and contribute to a positive workplace culture

*Participate in safety meetings and operational planning activities