at Hazelett Strip-Casting Corp in Colchester, Vermont, United States
Job Description
POSITION OVERVIEW:
As the Manager of the Process Engineering team, you will play a vital role in shaping the future of Hazelett’s technology as a key member of Hazelett’s leadership group. In this role, you will lead a talented team responsible for supporting customer operations, driving continuous improvement initiatives, developing technical solutions, and supporting the successful execution of Hazelett projects. You will work closely with customers, sales, engineering, manufacturing, and management to identify opportunities for process improvements, product enhancements, and new business growth.
We are looking for applicants with a strong mix of technical expertise, project management skills, and a passion for leading people. The ideal candidate enjoys mentoring team members, building a collaborative team culture, and driving continuous improvement across the organization. At Hazelett, no problem is solved in isolation. You and your team will work closely with colleagues across the organization to solve complex operational and engineering challenges while contributing innovative solutions that enhance our products, processes, and customer experience.
WHAT YOU WILL DO:
- People Management: Your primary responsibility will be to manage and support a team of Process Engineers. Conduct regular employee check-ins, support professional development, mentor team members, and ensure the team has the resources, training, and support needed to succeed.
- Customer Support: Serve as a key technical resource for customers by addressing questions, resolving operational issues, supporting troubleshooting efforts, and maintaining strong customer relationships.
- Sales Support: Partner with the sales team to develop responses to customer inquiries, support requests for quotations, create technical sales verbiage, develop scopes of work and create project schedules and Gantt charts for field service activities.
- Product Development: Support Hazelett’s development initiatives by identifying opportunities for caster upgrades, process improvements, and operational enhancements that improve customer value and product performance.
- Quality and Corrective Actions: Support the corrective action and escape management processes by investigating issues, identifying root causes, implementing corrective actions, and driving continuous process improvements.
- Department Planning and Administration: Maintain department planning tools, including travel planning schedules, develop and manage department budgets, track expenditures, and support strategic planning initiatives.
