Director of Emergency Services

at Northeast Kingdom Human Services in St. Johnsbury, Vermont, United States

Job Description

Director of Emergency Services – Derby & St. Johnsbury, VT

NKHS is seeking an experienced and collaborative leader to oversee our Emergency Services Division. This position provides leadership and operational oversight for Front Porch Mental Health Urgent Care, 988 Crisis Services, Enhanced Mobile Crisis, the CARE Bed Program, and other emergency behavioral health services throughout the Northeast Kingdom.

Working closely with the Adult Services Division Director, the Director of Emergency Services will lead multidisciplinary teams, support program development, ensure regulatory compliance, oversee departmental operations and budgets, and help shape the future of crisis response services across our region.

The primary responsibilities include, but are not limited to:

• Provide leadership and operational oversight for Front Porch, 988 Crisis Services, Enhanced Mobile Crisis, CARE Bed, and related Emergency Services programs.

• Supervise program managers, team leads, and clinical staff while supporting recruitment, onboarding, coaching, and professional development.

• Ensure compliance with State of Vermont, Medicaid, CCBHC, grant, and agency documentation and quality standards.

• Oversee program operations, staffing, budgeting, and continuous quality improvement initiatives.

• Develop and implement new programs, policies, and strategic initiatives that strengthen the behavioral health crisis continuum.

• Build collaborative partnerships with hospitals, law enforcement, state agencies, housing providers, and community organizations.

• Participate in leadership meetings, agency planning initiatives, and after-hours supervisory coverage as needed.

• Support a culture of clinical excellence, accountability, innovation, and compassionate care.