at Northeast Kingdom Human Services in St. Johnsbury, Vermont, United States
Job Description
Position Overview
The Licensed Group Home Department Manager provides leadership, operational oversight, and administrative management for Licensed Group Homes within the Developmental Services Residential Division. Reporting to the DS Residential Division Director, this position works closely with Residential Managers, nursing staff, agency leadership, and community partners to ensure quality services, regulatory compliance, staff development, and positive outcomes for individuals served.
The Licensed Group Home Department Manager plays a key role in maintaining high standards of care while supporting program growth, quality improvement efforts, and ongoing operational excellence across multiple residential sites.
Key Responsibilities
• Provide direct supervision, coaching, and support to Residential Managers and assigned staff.
• Collaborate with Residential Managers, nursing staff, and agency leadership to ensure compliance with state regulations, licensing requirements, and agency policies.
• Support ongoing operation and maintenance of Licensed Group Homes to ensure safe, healthy, and supportive living environments.
• Assist with program planning, policy implementation, quality assurance, and continuous improvement initiatives.
• Participate in recruitment, hiring, onboarding, staff development, and performance management activities.
• Support management of program budgets, residential resources, and individual funding allocations.
• Promote a positive workplace culture focused on teamwork, accountability, employee engagement, and quality care.
• Provide leadership and support during crisis situations and assist managers with prevention and response strategies.
• Ensure timely and accurate completion of required documentation, reports, and clinical records.
• Support ongoing training and professional development for Residential Managers, Team Leaders, and direct support staff.
• Monitor program performance, regulatory compliance, utilization management, and consumer satisfaction outcomes.
• Develop collaborative relationships with families, guardians, service providers, state agencies, and community partners.
• Utilize program data to identify opportunities for service improvement, operational effectiveness, compliance, and fiscal responsibility.
• Advocate for resources and supports needed to enhance services and improve outcomes for individuals served.
• Serve as a leader and role model within Developmental Services and the broader NKHS community.
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