at Northeast Kingdom Human Services in St. Johnsbury, Vermont, United States
Job Description
Position Overview
The Mental Health Support Specialist is a direct support member of the Front Porch Mental Health Urgent Care and Crisis Stabilization team. This role provides immediate, person-centered support to individuals experiencing emotional distress, mental health challenges, or crisis situations.
Working alongside clinicians, peer specialists, and other team members, the Mental Health Support Specialist helps create a safe, welcoming, and therapeutic environment while supporting stabilization, safety, engagement, and access to care. This position plays a critical role in ensuring individuals feel supported, respected, and connected throughout their urgent care experience.
Key Responsibilities
• Welcome and support individuals accessing urgent care services using trauma-informed, person-centered approaches.
• Orient clients to the program, services, and expectations of the urgent care environment.
• Conduct routine safety check-ins and monitor client well-being throughout their stay.
• Observe and document changes in mood, behavior, and presentation while communicating concerns to clinical staff.
• Assist individuals with immediate needs including food, hydration, comfort items, hygiene supplies, and environmental adjustments.
• Help maintain a clean, safe, and calming therapeutic environment that promotes dignity and recovery.
• Support clients with completing self-reported screenings and notify clinical staff of elevated concerns.
• Accurately document client interactions, observations, and interventions in the electronic medical record.
• Participate in team huddles, shift handoffs, and interdisciplinary communication.
• Support implementation of safety plans and reinforce coping strategies identified by clients and the care team.
• Utilize trauma-informed de-escalation techniques during periods of heightened distress.
• Encourage participation in services, groups, and care planning activities.
• Support discharge planning, referrals, and transitions to ongoing services and community supports.
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