Program Technician II

at State of Vermont in Waterbury, Vermont, United States

Job Description

DVHA's Clinical Operations Unit (COU) is seeking a new team member, to support clerical and paraprofessional work, to join our dynamic team. Join us and work in a supportive work environment with a Monday-Friday schedule, paid state holidays, in addition to a robust benefits package. 

This role will help support the processing of medical and dental prior authorization requests into multiple systems to support a medical necessity determination by clinical staff. This process includes data entry and data abstraction. Other administrative tasks performed will be responding to faxes, emails, phone calls, form development, and capturing meeting minutes.

• # of Hours per week: 40 hours per week
• Daily hours/schedule: Monday - Friday 7:45  - 4:30, with a 45 minute lunch
• Location: Waterbury 

Telework:
The Department of Vermont Health Access (DVHA) supports a hybrid work environment. Upon hire, employees work with their supervisor to create a schedule that aligns with the business needs of the unit. We believe a hybrid work environment promotes autonomy and allows for increased flexibility and greater work/life balance. 

Mission:
The Department of Vermont Health Access (DVHA)'s mission is to improve Vermonters' health and well-being by providing access to high-quality, cost-effective health care. We have identified three priorities that support our mission: Advancing value-based payments, modernizing information technology infrastructure, and operational performance improvement. Our department commits to executing our responsibilities and priorities while adhering to three core values: Transparency, Integrity and Service.

Diversity, Equity, and Inclusion:
As part of our values of transparency, integrity, and service, we are committed to supporting diversity, equity, inclusion, and accessibility as part of our person-centered culture. We actively celebrate our colleagues' and future colleagues' different abilities, racial identity, sexual orientation, ethnicity, age, and gender. Everyone is welcome and supported here.

Our State:
Vermont is a "small but mighty" state. We are ranked as one of the top 10 states to raise a family in 2022. We are nationwide leaders for progressive social and educational policies.  We are in Northern New England, 1.5 hours from Montreal and 3.5 hours from Boston. We have beautiful Lake Champlain, the Green Mountains, and year-round outdoor activities.

As of July 12, 2026, the step 1 rate for pay grade 20 will be $23.75 per hour and the step 15 rate will be $36.88 per hour.

Duties are performed predominately in an office setting. Private means of travel should be available for occasional travel when appropriate. Incumbents must be adaptable and able to work within tight time limits and under considerable stress. Some evening and weekend duty may be necessary.