at City of Burlington HR in Burlington, Vermont, United States
Job Description
General Purpose
The Accounts Receivable Coordinator is responsible for managing and administering the City of Burlington’s accountsreceivable functions, with a primary focus on billing, collections, enforcement, and revenue tracking for taxes and taxequivalent revenues, with an emphasis on property taxes and gross receipts. This role ensures accurate billing, timelycollection of municipal revenues, and compliance with local, state, and federal regulations. The Coordinator worksclosely with taxpayers, businesses, and internal departments to support the City’s financial stability and public servicemission.
Union Affiliation:
American Federation of State County and Municipal Employees (AFSCME)
Pay Grade 15:
$32.50 - $36.23 Hourly
Remote Tier 3:
Up to two (2)
days remote/week
Essential Job Functions
Prepare, process, and maintain property tax and gross receipts billing records.
Generate and distribute tax bills, invoices, statements, and notices.
Ensure accuracy of account data, charges, and billing adjustments.
Reconcile accounts receivable balances and investigate discrepancies.
Coordinate the annual preparation and issuance of property tax bills, ensuring correct application of approved taxrates, consistency in billing formats, and timely distribution, in collaboration with internal departments andexternal vendors.
Monitor and track outstanding balances for tax and tax equivalents with a primary focus of property tax and grossreceipts.
Monitor and verify the accuracy of incoming payment processing across all methods, including checks, electronicpayments, and in-person transactions, within assigned areas of responsibility.
Maintain detailed records of all financial transactions within assigned areas in accordance with municipal policies.
Administer and execute the property tax direct debit program, including enrollment, account maintenance, andprocessing of payment files, ensuring accuracy, timeliness, and compliance with established policies.
Prepare regular reports on receivables, aging accounts, and collection activity.
Administer delinquent account processes, including late notices, penalties, and interest calculations.
Coordinate enforcement actions such as liens, tax sales, and payment agreements in compliance with applicablelaws.
Perform audits and reviews of gross receipts filings; in cases of non-compliance or suspected inaccuracies, requestsupporting financial documentation from businesses to verify reported revenues, and where documentation is notprovided, determine revenues using established estimation methods in accordance with applicable ordinances andprocedures
Work with legal counsel and external agencies on collections enforcement when necessary.
Ensure compliance with city ordinances and state regulations governing municipal revenue collection.
Serve as a primary point of contact for taxpayers and businesses regarding billing inquiries, disputes, and paymentoptions.
Provide clear, professional guidance on tax obligations, deadlines, and available programs.
Assist in resolving account issues and negotiating payment plans when appropriate.
Generate routine reports on property tax collection status and gross receipts billing activity, ensuring timelydistribution to internal leadership and designated external stakeholders.
Support audits by preparing required documentation and reports.
Assist in improving billing systems, processes, and internal controls.
Collaborate with other departments on revenue related initiatives and data sharing.
Create, update, and maintain standard operating procedures for all assigned tasks.
Non-Essential Job Functions:
Performs other duties as required.
Qualifications/Basic Job Requirements
Ability to actively support City diversity, equity, and cultural competency efforts within stated job responsibilitiesand work effectively across diverse cultures and constituencies.
Demonstrated commitment to diversity, equity and inclusion as evidenced by ongoing trainings and professionaldevelopment.
Bachelor’s Degree with three (3) years of relevant collections and customer service experience required. Additionalexperience may be substituted for a degree requirement on a two-for-one year basis.
Prior municipal and/or tax administration experience preferred.
Working knowledge of computerized accounting systems including the ability to operate spreadsheets, word-processing, and database software in a Windows based environment.
Proficient in Microsoft Excel to fulfill the essential functions of the job.
Initiative, creativity, and attention to detail required.
Strong problem solving and organizational skills required.
Superior customer service skills are required.
Must have the ability to interact harmoniously and with a calm demeanor when having difficult conversations withcoworkers and members of the public.
Ability be appropriately react to a supervisor's feedback and incorporate said feedback to improve employeeperformance.
Ability to work independently and in a team environment.
Excellent verbal and written communication skills. Must be able to effectively communicate, negotiate, &collaborate with external and internal people, as well as all levels of management, with a customer satisfactionapproach.
Regular attendance is necessary and is essential to meeting the expectations of the job functions.
Ability to understand and comply with City standards, safety rules and personnel policies.
Additional Information
Promoting a culture that reveres diversity and equity.
Benefits
The City of Burlington is proud to offer full time employees a comprehensive benefits program that includes:
Medical/Dental Insurance Coverage
Prescription Drug Coverage
Flexible Spending Programs
Short-Term Disability Insurance
Paid Leave (Sick and Vacation)
Pension Plan
Contributory Retirement Plan
Life Insurance
Discounted Gym Memberships
Free Yoga Membership to Sangha Studios (Burlington, Williston & online)
Tuition Discounts for Champlain College TruEd
Employee Assistance Program
Wellness Bonus Incentives Program
Local & National Store Discounts
Subsidized Transportation Options
Qualifying employer for Public Service Loan Forgiveness
For additional details please visit
https://www.burlingtonvt.gov/HR/benefitsinformation
Employer
City of Burlington, Vermont
Address
149 Church St.
Burlington, Vermont, 05401
Phone
802-540-2505
Website
https://www.burlingtonvt.gov
Accounts Receivable Coordinator Supplemental Questionnaire
The City of Burlington is proud to be an equal opportunity employer, and we are strongly committed to creating adynamic and equitable work-force that mirrors the population and world that we serve. We do not discriminate on thebasis of political or religious affiliation, race, color, national origin, place of birth, ancestry, age, sexual orientation, genderidentity, marital status, crime victim status, veteran status, disability, HIV positive status, or genetic information inemployment or the provision of services.
In addition to being an equal opportunity employer we actively encourage applicants who can contribute to our growingdiversity to apply.
Applications for our employment opportunities are
only
accepted online through our
Government Jobs
website.
For accessibility information or alternative formats, please contact Human Resources Department at
802-540-2505
or
careers@burlingtonvt.gov
.
