Director of Field Services

at State of Vermont in Waterbury, Vermont, United States

Job Description

The Field Services Director provides strategic leadership and operational oversight for the 12 Probation and Parole Field Services Offices statewide. This executive-level position is responsible for planning, policy development, program implementation, operational management, and performance evaluation to ensure the effective delivery of community supervision services throughout the state.

Reporting to the Chief of Operations, the Director leads a diverse team of field service managers and professionals, oversees statewide field operations, and collaborates with legislative, governmental, community, and stakeholder partners to advance the Department's mission and strategic priorities.

Key Responsibilities:

Leadership and Operations

• Direct and oversee statewide Probation and Parole field office operations.
• Provide direct supervision to the Deputy Director of Field Services and Field Services Operations Managers.
• Oversee the supervision and support of District Managers and the Victim Services Unit.
• Ensure consistent implementation of policies, procedures, and best practices across all field offices.
• Manage and coordinate operational practices and service delivery within the division.

Strategic Planning and Program Management

• Lead the development and implementation of departmental and legislative initiatives related to Field Services.
• Oversee the statewide case staffing system and related operational processes.
• Identify opportunities for program enhancement, innovation, and continuous improvement.
• Develop and implement policies and procedures that support organizational goals and public safety outcomes.

Fiscal and Resource Management

• Manage division budgets and resource allocation.
• Oversee local contracts, vendor relationships, and procurement activities, including equipment purchases.
• Provide program oversight to ensure efficient and effective use of resources.

Electronic Monitoring Program Oversight

• Coordinate, monitor, and evaluate the statewide Electronic Monitoring Program.
• Ensure alignment between legislative intent, departmental policies, and operational practices.
• Manage vendor contracts and performance expectations.
• Prepare and present legislative reports and program updates.

Stakeholder Relations and Representation

• Represent the Department in interactions with legislators, media representatives, governmental agencies, and public and private organizations.
• Deliver presentations and communicate departmental priorities, initiatives, and positions to diverse audiences.
• Foster collaborative relationships with community partners and stakeholders.

Personnel Management

• Provide oversight of all Field Services personnel and human resource matters.
• Support leadership development, succession planning, and workforce engagement initiatives.
• Promote accountability, professional development, and high-performance standards throughout the division.

Working Environment
This position operates under the general direction of the Chief of Operations and requires a high degree of independent judgment, discretion, and decision-making authority in both routine and emergency situations. The Director serves as a key member of the Department's leadership team and plays a critical role in advancing public safety and community supervision objectives.

As of July 12, 2026, the step 1 rate for pay grade 32 will be $50.51 per hour and the step 15 rate will be $78.09 per hour.

The Field Services Division Director is responsible for strategic planning, coordinating, monitoring, policy development, operational management, and evaluation at a professional level leading and managing the supervision of the state-wide probation and parole field services division. 

Duties are performed primarily in an office setting, but travel to Departmental and public meetings may result in a need for a private means of transportation. Some evening and weekend work will be required. Pressure of deadlines, need for program revisions, interaction with staff who may promote different concepts and objectives, and the need to address the media regarding controversial issues are often aspects of this role.