at Upper Valley Aquatic Center in White River Junction, Vermont, United States
Job Description
WELCOME DESK ATTENDANT
Job Summary: The Welcome Desk Attendant greets all who enter the building, providing a positive first impression. As the first and last point of contact for those passing by or through the Welcome Desk, the Attendant is the face of UVAC and plays an important role in member satisfaction.
Pay Range: Min 15 Mid. 17.10 Max 19.31 (plus a $2 an hour shift differential for opening and closing weekend shifts.)
This position will include at least one weekend shift. Expected hours per week is about 10.
Duties/Responsibilities:
- Provide excellent customer service to members and guests; greet and check-in at the welcome desk
- Advise members and guests of policies and procedures
- Answer incoming phone calls and emails in a professional manner
- Complete and adhere to opening and closing procedures
- Register and take payment for UVAC programs and membership sales
- Monitor lobby while covering the welcome desk: an effective “gatekeeper”
- Remain knowledgeable of changes in programming and memberships to be a resource for questions
- Maintain the organization and cleanliness of the welcome desk work space
- Any other duties or tasks as assigned
Requirements
Required Skills/Abilities:
- Pleasant and friendly
- Proven aptitude for Customer Service
- Excellent interpersonal skills
- Professional in all interactions
- Strong verbal and written communication skills
- Solid multi-tasker with ability to handle more than one assignment at a time with frequent interruptions, changes and delays.
Education and Experience:
- First Aid/AED certification a plus
- Customer Service Experience
Physical and Schedule Requirements:
- This position requires a mix of days, nights and weekends with potential holidays
- Wear proper uniform and name tag at all times
- Able to stand for long periods of time.
