Client Support Representative

at Konica Minolta Business Solutions in South Burlington, Vermont, United States

Job Description

Overview

The Client Support Representative serves as the first point of contact for clients, delivering responsive, high-quality support across service, supplies, and sales inquiries. This role is responsible for accurately processing requests, coordinating with internal teams, and ensuring a seamless client experience.Success in this role requires strong customer focus, attention to detail, and the ability to effectively prioritize and manage high-volume interactions while maintaining professionalism and composure.
Responsibilities

Client Support & Service Delivery
Manage incoming client requests via phone and email, including service, supply orders, and networking support
Accurately process service repair requests for equipment and network-related issues
Dispatch service requests to field technicians based on geography and equipment population
Provide shipment tracking, order updates, and resolution of client inquiries
Route inquiries to appropriate internal teams to ensure timely resolution

Sales & Operational Support
Process and route incoming sales leads for products and services
Maintain client records including addresses, account details, and service preferences
Support accurate billing operations through efficient processing of invoices, credits, and adjustments related to service and toner requests
Assist with automated supply programs and remote monitoring accounts

Performance & Service Excellence
Meet or exceed call handling and response time targets (e.g., 90-95% answer rate)
Ensure accuracy and quality in all transactions and communications
Proactively identify service gaps and recommend improvements
Deliver a consistent, positive client experience across all interactions

Reporting & Administrative Support
Generate and distribute reports for internal and external stakeholders
Maintain accurate system updates for service, supply, and account data
Participate in projects and continuous improvement initiatives
Qualifications

High school diploma or GED required
1-3 months of related experience or equivalent combination of education/training
Strong customer service and interpersonal skills
Effective verbal and written communication skills
Ability to manage multiple priorities in a fast-paced environment
Strong attention to detail and organizational skills
Proficiency in Microsoft Office (Word, Excel, Outlook)
About Us

This posting reflects an existing vacancy that we are actively recruiting for.

Cette annonce correspond a un poste actuellement vacant pour lequel nous recrutons activement.

About Konica Minolta
Konica Minolta Business Solutions' (Konica Minolta) journey started more than 150 years ago, with a vision to see and do things differently. The company partners with clients to Give Shape to Ideas by supporting their digital transformation through its expansiveIntelligent Connected Workplaceportfolio. Its business technology offerings include IT Services, intelligent information management, video security solutions and managed print services, as well as office technology and industrial and commercial print solutions. 2025 marks Konica Minolta's 20thanniversary in production print, for which it celebrates "20 Years of Excellence, Innovation and Impact," and continues to lead the way in digital commercial printing. This year also commemorates 20 years of Konica Minolta's bizhub brand. Over the past two decades, the bizhub series has revolutionized office technology and redefined how businesses operate. It has continuously evolved to meet the needs of modern workplaces, fueled by advances in technology and a commitment to innovation. Konica Minolta is proud to beranked on the Forbes 2025 America's Best Large Employers list, included on CRN's MSP 500 list numerous times; recognized as the#1 Brand for Customer Loyalty in the MFP Office Copier Marketby Brand Keys for eighteen consecutive years and presented with Keypoint Intelligence's BLI 2025 and 2021 A3 Line of The Year and BLI 2021-2023 Most Color Consistent A3 Brand Awards for itsbizhub One i-Series. For more information, please visit Konica Minoltaonlineand follow it onFacebook,YouTube,LinkedInandTwitter.

Konica Minolta operates on a North American Shared Services model, which aligns cross-border priorities and enhances delivery to its field organization. This combines service functions in the U.S. and Canada, ultimately providing more resources to support areas such assales administration, logistics and... For full info follow application link.

Konica Minolta is an equal opportunity and affirmative action employer. We consider all qualified applicants for employment without regard to race, color, religion, creed, national origin, sex, pregnancy, age, sexual orientation, transgender status, gender identity, disability, alienage or citizenship status, marital status or partnership status, genetic information, veteran status or any other characteristic protected under applicable law.