at City of Burlington HR in Burlington, Vermont, United States
Job Description
General Purpose
The Water Meter Field Technician I is responsible for executing all field based meter management functions to ensureaccurate billing of residential and commercial accounts. This includes meter reading, meter installation, maintenanceand repair, and interior service line assessment and modifications. This position travels to customer locations and acts asdirect liaison between Water Resources and residents regarding water metering systems, and is responsible forproviding courteous and accurate service in an effort to create an exceptional customer experience. In addition, thisposition is responsible for locating and marking underground water utility infrastructure.
Union Affiliation:
American Federation of State County and Municipal Employees (AFSCME)
Pay Grade 15:
$28.65 - $31.92 Hourly
Remote Tier 1:
Zero
(0) days remote/month
Please note, DPW is looking to hire one Water Meter Technician. Applications for
Water Meter In Training
,
Water MeterField Technician I
, and
Water Meter Field Technician II
will all be considered to fill this opening. The tiering system is away to encourage growth and skills development within a Department, and once an employee meets the criteria for ahigher tier they are automatically promoted to that role. While this is a great way for our Employees to get experienceand grow in a specific role, we also encourage external applicants to apply to any level of the roles that match anapplicant’s professional experience.
Essential Job Functions
Meter Reading Functions
Obtains readings for all water meters according to predetermined schedule.
Utilizes both Automated Meter Reading (AMR) and Advanced Metering Infrastructure (AMI) data collectorsincluding fixed network gateways, vehicle mounted mobile unit, handheld RF device and/or belt clip transceiver.
Analyzes meter reading routes to achieve optimization for data collection.
Completes file imports and exports in the Meter Data Management System (MDMS) and notifies supervisor of anyirregularities.
Reviews meter reading exception reports from MDMS for transmission failures and enters the appropriate failurecodes.
Responsible for performing meter reading verifications related to exception reporting or property transfers.
Responsible for obtaining and sending data logs to Customer Care & Billing upon request.
Installation, Maintenance & Repair Functions
Receives daily work schedule from supervisor, prepares vehicle with required equipment, tools, materials &supplies as needed, completes tasks according to schedule.
Performs new installations, maintenance, replacements and repairs on residential and commercial water meters 1”or smaller according to departmental policy and American Water Works Association (AWWA) standards.
Performs installation, maintenance, replacement and repairs on residential and commercial water meters 1.5” orlarger according to departmental policy and AWWA standards with assistance as needed.
Connects meter interface units (endpoints) to meter registers according to wire color and ensures they areactivated.
Performs gate and ball valve replacements on all service lines material types including ductile iron, galvanized,copper and plastic.
Assists with altering incoming water services to accommodate manifold for approved irrigation or secondarymeters according to departmental policy and AWWA standards.
Turns water off and on at curb stop for both domestic and fire services as requested.
Removes water meters of all sizes as requested.
Inspects area upstream and downstream of the water meter for unusual configurations, defects, leaks, suspiciousconditions or violations of departmental policy including unauthorized connections and reports observations tosupervisor.
Responsible for testing of all water meters according to AWWA standards.
Disassembles water meters for proper disposal.
Installs water meters on hydrants for dust abatement or construction according to departmental policy.
Completes electronic assessment forms for all meter and endpoint installations and/or replacements accuratelyand completely.
Completes electronic order forms for all billable work accurately and completely.
Customer Service & Troubleshooting Functions
Completes daily customer visits according to schedule for meter installation, replacements, abnormal consumptionreadings, noisy meters, low water pressure or other meter and service functionality concerns.
Explains the operation and measurement elements of meters to customer while in the field, and reports anyquestions that require additional follow up to Customer Care.
Evaluates valves and service line material during appointments and recommends replacement in accordance withdepartmental policy.
Delivers service termination notices and performs disconnections and restorations as requested by Customer CareAssociates in accordance with City Ordinance.
Notifies Customer Care Associates and supervisor about any missing curb boxes or those requiring extensiveexcavation encountered during service terminations.
Maintains a high level of professionalism and works to establish a positive rapport with each customer whencommunicating by phone, email or in person.
Utility Locating Functions
Completes all regular and emergency Dig Safe ticket requests within required deadlines according to State Law.
Locates water mains, services and valves using Magnetic and Dowsing technology without assistance.
Locates water mains, services and valves using Electromagnetic (EM) technology with assistance as needed.
Uses Geographical Information Systems (GIS), paper and digitized maps to confirm locations as needed.
Identifies and marks locations with spray paint, flags and other materials as needed.
Collects GPS coordinates to ensure accurate mapping and notifies supervisor of any discrepancies with existingdata.
Performs light excavation with shovel or metal probe to expose buried curb boxes.
Notifies ticket originator when marks do not have a high degree of certainty, and recommends hand excavation forthose areas.
Determines efficient travel route to and from each locate.
General Functions
Responsible for providing on call response to emergencies for suspected water leaks, main breaks, building fires,water leaks upstream of the meter, frozen meters, or service restoration for non-payment as directed by on call
schedule. Access and clean out curb boxes and gate valve boxes for system isolation as necessary.
Reviews and coordinates collection of asset information for the various categories of infrastructure through the useof applicable technology.
Maintains assigned vehicle and equipment in proper working order.
Ability to work independently in the absence of onsite supervision while performing essential duties.
Complies with all departmental safety policies, protocols and procedures and OSHA regulations, including but notlimited to ensuring a safe work area, wearing appropriate Personal Protective Equipment, and stopping work ifthere is any question of safety.
Attend safety and professional development trainings as required.
Represents Water Resources at community events to promote departmental initiatives and programs.
Plows City streets and sidewalks with the street division in accordance with the provisions of the Union contract.
Provides on-call coverage as assigned including nights, weekends and holidays.
May be required to assist the Distribution Field Crew with routine distribution work as necessary and assigned byMetering Operations Supervisor.
Provides guidance to and assists with training of Meter Technician In Training as assigned.
Non-Essential Job Functions:
Performs other duties as required.
Qualifications/Basic Job Requirements
Ability to actively support City diversity, equity, and cultural competency efforts within stated job responsibilitiesand work effectively across diverse cultures and constituencies.
Demonstrated commitment to diversity, equity and inclusion as evidenced by ongoing trainings and professionaldevelopment.
High School Diploma or equivalent required.
One (1) year previous experience in metering, plumbing, underground water or other underground constructionrequired.
Vermont State Operator Classification, Class D or equivalent required.
Commercial Driver’s License Class B required.
Proficiency with underground locating equipment is required and demonstrated by completion of supervisorapproved utility locating training.
Demonstrated ability to learn, understand and explain intermediate technical/engineering concepts as related towater meter technology and installation is required.
Demonstrated ability to learn, understand and explain the water distribution system, connectors, including butnot limited to locating underground service lines such as gas and power supply, principles of water pressure andhydraulic engineering is required.
Ability to read and understand blue prints to identify and locate water shut-offs, and water lines required.
Ability to use computers, smart phones, iPads, email and the internet effectively is required.
Knowledge about and ability to operate power and hand tools related to metering and water distribution required.
Training in construction equipment and tool use and their related safety practices required.
Ability to determine and demonstrate appropriate methods, procedures and techniques for tasks assigned.
Ability to respond to emergencies in a calm, professional manner.
Ability to lift up to 60 pounds chest high, frequency 2-3 times daily on average.
Ability to complete work projects in a timely manner to avoid extensive interruption of service for water users.
Ability to safely operate vacuum unit, blow wand, dump truck, , sidewalk plows, Power Tools, Manual Hand Tools,Mechanical Hand tools, and other related equipment
Ability to climb ladders in and out of trench excavations.
Ability to work in confined spaces and in moving traffic areas required.
Ability to work in all weather conditions required.
Benefits
The City of Burlington is proud to offer full time employees a comprehensive benefits program that includes:
Medical/Dental Insurance Coverage
Prescription Drug Coverage
Flexible Spending Programs
Short-Term Disability Insurance
Paid Leave (Sick and Vacation)
Pension Plan
Contributory Retirement Plan
Life Insurance
Discounted Gym Memberships
Free Yoga Membership to Sangha Studios (Burlington, Williston & online)
Tuition Discounts for Champlain College TruEd
Employee Assistance Program
Wellness Bonus Incentives Program
Local & National Store Discounts
Ability to work after-hours, nights, weekends and on call as required.
Ability to operate wheeled and tracked snow plow equipment on City streets and sidewalks to plow, remove snowand ice, salt and sand.
Flexible team player that takes direction well, is safety conscious, customer-oriented, and willing and able to learnto operate all equipment and perform all tasks as assigned required
Ability to create and maintain an environment that appropriately embraces the 6 operating principles; CustomerService, Fiscal Responsibility, Good Labor Relations, Employee Empowerment, Cooperation and ConstantImprovement.
Ability to work effectively and in a professional manner with crew members and leaders, other divisions and thegeneral public.
Ability to learn and maintain VOSHA safety rules and regulations as they pertain to the Department of PublicWorks.
Regular and timely attendance is necessary and is essential to meeting the expectations of the job functions.
Ability to understand and comply with City standards, safety rules and personnel policies and Chapter 31 of theCity ordinance.
Additional Information
Promoting a culture that reveres diversity and equity.
The City of Burlington is proud to be an equal opportunity employer, and we are strongly committed to creating adynamic and equitable work-force that mirrors the population and world that we serve. We do not discriminate on thebasis of political or religious affiliation, race, color, national origin, place of birth, ancestry, age, sexual orientation, genderidentity, marital status, crime victim status, veteran status, disability, HIV positive status, or genetic information inemployment or the provision of services.
In addition to being an equal opportunity employer we actively encourage applicants who can contribute to our growingdiversity to apply.
Applications for our employment opportunities are
only
accepted online
through our
Government Jobs
website.
For accessibility information or alternative formats, please contact Human Resources Department at
802-540-2505
or
careers@burlingtonvt.gov
.
Subsidized Transportation Options
Qualifying employer for Public Service Loan Forgiveness
For additional details please visit
https://www.burlingtonvt.gov/HR/benefitsinformation
Employer
City of Burlington, Vermont
Address
149 Church St.
Burlington, Vermont, 05401
Phone
802-540-2505
Website
https://www.burlingtonvt.gov
Water Meter Field Technician I Supplemental Questionnaire
*
QUESTION 1
Do you have at least a High School Diploma or equivalent?
Yes
No
*
QUESTION 2
Do you have at least one (1) year previous experience in metering, plumbing, underground water or otherunderground construction?
Yes
No
