Advance Concierge

at Burke Mountain Resort/Bear Den Operations Co in East Burke, Vermont, United States

Job Description

Burke Mountain Resort is seeking an organized, guest‑focused Advance Concierge to deliver outstanding hospitality experiences before and during each guest’s stay. This role blends pre‑arrival guest coordination with onsite front desk/concierge service, ensuring every detail is handled and every guest feels welcomed, informed, and cared for. This is an ideal opportunity for hospitality professionals who enjoy proactive guest communication, personalized service, and a dynamic resort environment.

About the Role:

*Serve as both a pre‑arrival guest coordinator and onsite concierge

*Ensure a seamless, personalized guest experience from booking through departure

*Combine office‑based reservation work with guest‑facing front desk service

*Support a culture of care, attention to detail, and elevated hospitality

Key Responsibilities: Pre‑Arrival & Advance Coordination

*Review upcoming reservations in the StayNTouch system for accuracy

*Proactively contact guests before arrival to confirm details and special requests

*Coordinate dining reservations, activities, celebrations, and custom experiences

*Arrange in‑room amenities, welcome packages, grocery stocking, and special setups

*Identify opportunities to enhance stays through personalized recommendations

*Prepare group and event materials (weddings, teams, lift tickets, guest packets)

Onsite Concierge & Guest Services:

*Provide a warm, professional welcome at the lobby and front desk

*Orient guests to resort amenities, services, and activities

*Respond to guest requests in real time (directions, reservations, bookings)

*Offer personalized recommendations for resort and local experiences

*Track guest preferences to support repeat visits and long‑term relationships

Operations & Team Support:

*Be fully trained in all front desk and reservations functions

*Serve as the Alice Software ambassador for hotel departments

*Assist with shared guest phone and email inquiries

*Maintain current knowledge of resort offerings and local partners

Work Schedule & Environment:

* Combination of office‑based reservation work and guest‑facing front desk shifts

* Schedules posted bi‑weekly and may vary based on season, occupancy, and events

*Weekend and peak-season availability required