Ride Coordinator/Dispatcher

at Tri-Valley Transit, Inc. in Middlebury, Vermont, United States

Job Description

Make a Difference Every Day

Are you a people person? Looking to do meaningful work that supports your community and the environment?
Tri-Valley Transit (TVT), a nonprofit organization, has been providing critical transportation needs for community members for 49 years. Our dispatchers play a vital role in connecting clients with essential services and are passionate about making a difference in people’s lives.

This is a full-time, in-person position based in Randolph, Vermont.

About Tri-Valley Transit

Tri-Valley Transit is a nonprofit regional transportation provider serving Addison, Orange, and northern Windsor Counties, with planned expansion into Washington County in 2026. Formed through a 2017 merger of Stagecoach Transportation and ACTR, we operate fixed-route and demand-response services supported by federal and state funding through VTrans.

What You’ll Do

Key Responsibilities

• Call Handling
• Answer calls from riders requesting transportation or route information.
• Assist callers with selecting the best route or coordinating door-to-door service.
• Use two-way radio to contact drivers for request stops.
• Scheduling & Data Entry
• Enter trip details into our dispatch software while on the call.
• Ensure all ride data is accurate for funding and reporting compliance.
• Match ride requests with available volunteer or paid drivers.
• Driver & Volunteer Coordination
• Notify volunteers of ride assignments by phone or email.
• Adjust schedules in response to changes, cancellations, or emergencies.
• Compliance & Documentation
• Manage Medicaid paperwork and eligibility documentation.
• Track completed rides and prepare data for billing and audits.

Work Environment & Tools

• Fast-paced office with up to 50 calls per day.
• Shared office space with other dispatchers—requires focus despite background noise.
• Use of three computer monitors to manage scheduling, communication, and records.
• Specialized dispatch and scheduling software, phones, and two-way radios.

Shifts & Flexibility

• Office Hours: 7:00 AM – 5:00 PM
• Available Shifts:
• 7:00 AM – 3:00 PM
• 8:00 AM – 4:00 PM (Primary shift currently hiring)
• 9:00 AM – 5:00 PM

Flexibility is essential, especially during peak demand or staff absences.

Pay & Benefits

• Pay: $21.00 – $23.50 per hour (based on experience)
• Signing Bonus: $2,500
• Generous Benefits Package:
• 25 paid days off annually (PTO + holidays)
• 100% employer-paid health insurance for the employee (HRA included)
• 50% employer contribution beginning 1/1/2026 toward dependent health insurance
• Retirement plan with employer match
• Disability insurance (short & long-term)
• Life insurance
• 50% employer-paid dental and vision
• Employee Assistance Program (EAP)
• Public Service Loan Forgiveness (PSLF) eligible employer
• Recognized by ESGR (Employer Support of the Guard and Reserve)

On-Call Responsibilities (Union Position)

This position is part of a bargaining unit and participates in an on-call rotation after a 90-day qualification period, upon demonstration of readiness and proficiency.

Key Details:

• Compensation:
• 14 hours of straight-time pay per week or
• 2 hours per 24-hour on-call period
• Additional pay for any actual time worked while on-call, at the appropriate rate
• Scheduling:
• On-call schedules are posted quarterly and bid in seniority order
• Unfilled weeks may be assigned in reverse seniority order (excluding PTO)
• Employees cannot be involuntarily assigned to back-to-back weeks unless in an emergency
• Flexibility:
• Employees may voluntarily split on-call weeks with prior approval
• Part-time employees may volunteer for short-notice coverage

Who You Are

• Friendly and professional under pressure
• Strong multitasking and data entry skills
• Able to focus in a fast-paced, team environment
• Comfortable learning and using specialized software
• Compassionate and patient with vulnerable populations
• Detail-oriented and committed to accuracy

Qualifications & Conditions

• High school diploma or equivalent required
• Experience in customer service, dispatch, or scheduling preferred
• Must pass all required background checks
• This is a safety-sensitive position and subject to drug & alcohol testing

How to Apply

Apply directly through Indeed or

Visit:
https://www.trivalleytransit.org/job-openings/
to complete our application in addition to submitting your resume and cover letter.

Submit application materials to:
HR@trivalleytransit.org

Equal Opportunity & Affirmative Action Statement:
We are proud to be an Equal Opportunity Employer and an Affirmative Action employer. We are committed to fostering a diverse, inclusive, and equitable workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or any other legally protected status.

Job Type: Full-time