Program Technician II

at State of Vermont in Burlington, Vermont, United States

Job Description

The Vermont Department of Health - Burlington District Office is seeking a highly organized and enthusiastic Program Technician II to support an interdisciplinary team of public health professionals working to improve the health and wellbeing of communities in Chittenden County.

This full-time, in-person position provides essential administrative support to the Special Supplemental Nutrition Program for Women, Infants, and Children (WIC) and plays a key role in ensuring participants receive timely and accurate program services. This position is not eligible for remote work.

What You'll Do

• Provide administrative support to WIC staff and participants, helping coordinate activities that support access to program benefits
• Complete office management tasks including ordering supplies, managing shared email and fax, sending mail, maintaining records, photocopying, and assisting with onboarding new district office staff
• Serve as the first point of contact for the district office via phone, email, and in-person interactions with families, vendors, community partners, and staff
• Deliver culturally sensitive and inclusive services, including frequent coordination of telephonic and in-person language interpretation
• Work collaboratively with team members to ensure accurate, timely, and participant-centered services

What to Expect
This is a fast-paced, customer-focused environment that requires strong organization and flexibility. Daily work includes frequent phone calls, walk-in interactions, and managing multiple digital systems simultaneously. The ideal candidate can move seamlessly between tasks, respond to regular interruptions, maintain attention to detail, and remain calm and professional in busy or stressful situations.

Compliance & Professional Standards
This position requires strict adherence to federal and state regulations, including HIPAA confidentiality requirements, and compliance with all WIC program guidelines.
If you enjoy administrative work that supports families, thrive in a collaborative setting, and bring a welcoming, inclusive approach to customer service, we encourage you to apply and join our team.

The Division of Local Health works to preserve and improve the equitable social, economic, and environmental conditions necessary to attain the highest level of health and well-being for all, thus ensuring healthy Vermonters. The Division of Local Health is committed to fostering a diverse, inclusive, and welcoming environment that respects and celebrates every person's strength, assets, and values. The Division of Local Health is committed to leading organizational change efforts that address avoidable inequities and injustices as we work towards the elimination of health and health care disparities.   

MISSION - Promote the physical, mental, and social well-being of people in Vermont by advancing equity, protecting against disease and injury, and preparing for health emergencies. 

VISION - All people and communities in Vermont have equitable opportunities to achieve their highest level of health and well-being.    

VALUES 

• Equity: We aim to center health justice and address racism and all forms of oppression in our programs and policies, our approach to collaboration, and how we build and nurture our workforce.      
• Collaboration: We engage with staff and partners to understand complex problems and design responsive solutions.  
• Inclusion: We support a culture of belonging and diversity where people are valued, trusted, and able to be their authentic selves.  
• Harmony: We endorse a balanced, thoughtful, and intentional work environment that allows employees to care for themselves, their families, and the people they serve. 
• Data: We strive for scientific excellence and cultural responsiveness in the collection, analysis, sharing and use of data.
• Environmental Factors

  Duties are performed predominately in an office setting. Private means of travel should be available for occasional travel when appropriate. Incumbents must be adaptable and able to work within tight time limits and under considerable stress. Some evening and weekend duty may be necessary.