Community Service Program Officer - Limited Service

at State of Vermont in Waterbury, Vermont, United States

Job Description

Join our team as a Community Service Program Officer, where you'll play a pivotal role in Vermont's Family Supportive Housing (FSH) Program. This program is delivered through community partners across all AHS districts in Vermont. As a Program Officer, you'll oversee program operations, provide training, offer technical assistance, and ensure effective monitoring and reporting for 11+ community organizations dedicated to housing navigation and retention services for Vermont families. You'll be part of a dynamic team committed to ending homelessness in Vermont through collaboration with community-based service providers and coalitions.

Please provide both a cover letter and resume as part of your application materials.

Primary responsibilities include, but are not limited to:

• Training: Develop and deliver training for FSH providers on the FSH program aligning with the program model and policies.
• Technical Assistance: Identify needs and provide technical assistance to FSH provider agencies to enhance program design and effectiveness.
• Monitoring: Conducting regular programmatic monitoring, including desktop reviews and comprehensive onsite evaluations.
• Reporting: Compile programmatic data and create statewide reports, sharing statewide aggregated information on program performance.

You Bring: 

• A strong commitment to housing first principles, trauma-informed care, multi-generational holistic family approaches, and strengths-based relationships. 
• Familiarity with housing and homeless systems of care, holistic family services, evidence-based and emerging practices in human services and housing, and federal regulations (HUD/Medicaid). 
• Experience in the coordination and delivery of training and technical assistance to support best practice. 
• Ability to work collaboratively, build organizational capacity, and engage in joint problem-solving. Excellent communication skills to ensure accountability and foster relationships with program leaders and direct service staff.
• Experience with monitoring and/or quality assurance processes. 

What we offer 

• A supportive, passionate team.
• Hybrid work schedule of 3 days in Waterbury/in the field and 2 remote. (This is the current schedule and subject to change)
• 12 paid holidays, plus sick and vacation time.
• Excellent, health, dental, and vision insurance for employees and their families.
• Retirement plans, including a pension.
• Parental leave for all new parents, including adoptions.
• Working with a staff who is dedicated to supporting children and families, including your own.

Although the full salary range for this position is provided, new hires typically start at the salary range minimum and move through the pay steps overtime.

Duties require considerable travel to project sites for which a valid driver's license is required. Tact and diplomacy are required for effective performance. Considerable interaction will occur with human service providers, and other state and federal agencies. Some overtime, evening, and weekend work may be required.