at Windjammer Hospitality Group in South Burlington, Vermont, United States
Job Description
POSITION SUMMARY: To ensure that the entire front of house staff and restaurant/pub operations run smoothly and efficiently while exceeding guests’ expectations.
RESPONSIBILITIES:
- Overseeing daily restaurant operations, including managing staff and ensuring high-quality customer service
- Hiring, training, and scheduling employees to ensure adequate coverage and optimal team performance
- Managing inventory and ordering supplies
- Help to control all costs (beverage, food and labor)
- Role model and hold Team Members accountable to operational and quality standards
- Understand and practice safe food handling procedures ensuring compliance with health and safety regulations
- Consistent and timely communication/correspondence with guests, staff, and leadership
- Participate in management meetings
- Handle reservations and advance deposits and arrange weekly bookings.
- Work closely with the Conference Manager regarding staffing needs for conference/banquet functions
- Ability to recognize signs of when a guest is intoxicated and deal with it effectively
- Participate in promotion and marketing to increase sales
- Understand and know how to and be willing to work in all areas of the restaurant
QUALIFICATIONS:
- 2+ year supervisory experience in restaurant, retail, or hospitality operations
- Positive attitude
- Demonstrated ability to coach and develop team members
- Ability to multitask in a fast-paced, high-volume work environment
- Ability to perform all roles during peak business periods
- Strong communication and problem-solving skills
- Making unpopular decisions
- Ability to work both as part of a team and independently
- Organize and motivate various types of people
- Diplomatically handle staff and guest grievances
- Willing to work a flexible schedule including nights and weekends
- Cope with interruptions and changes
- Use computers proficiently
- Use of online Point of Sale and Scheduling software
- Handle more than one task at a time
PHYSICAL DEMANDS: Walking, standing, reaching, handling, talking and working long hours, ability to lift up to fifty pounds
SEASONAL ENVIRONMENTAL CONDITIONS: Inside/outside - subject to various temperature changes (extremes)
PREFERED EXPEREINCE:
Toast POS platform
Resy
ABOUT US:
The Windjammer Restaurant has been a Burlington favorite for almost 50 years, known for its welcoming atmosphere and quality American-style cuisine, especially steak and seafood. Located in South Burlington, we proudly operate two restaurants under one roof, the Windjammer Restaurant and the Upper Deck Pub.
BENEFITS:
- Consistent Schedule: 5-Day Work Week, Tuesday – Saturday
- Medical/Dental/Vision insurance
- 401(k)
- 401(k) matching
- Employee discount
- Flexible schedule
- Health insurance
- Paid time off
- Discounted meals and hotel rooms
- Free on-site parking
- Gym and pool access
- Wellness benefits
