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Customer Service Representative

at Blue Cross and Blue Shield of Vermont in Berlin, Vermont, United States

Job Description

Blue Cross is hiring Vermonters to join our World Class Hybrid Customer Service Team! 

If you’re looking to start a career in an ever-changing health insurance industry with best-in-class benefits, competitive pay and clear paths for advancement, we want to speak with you about our Customer Service openings. Candidates will combine high attention to detail with the ability to rapidly master new information, communicate effectively, and resolve intricate issues.

Location: This role requires an 8-week in-person training program at our Berlin, Vermont office. Following training, a 2-3 month, full-time in office period is required. Afterward, employees within 50 miles will transition to a hybrid schedule, working from the office on Wednesdays and remotely the remainder of the week.

  • Starting pay at $20.50 per hour with multiple promotional opportunities within the first two years. 
  • Bi-annual department retention bonus program, annual corporate incentive bonus program and additional compensation opportunities throughout the year. 
  • 8-week paid training on all facets of the health care industry. 

Robust benefits package including:

  • Health insurance (including vision)
  • Dental coverage (free to employees)
  • Wellness Program with a $500 year-end incentive
  • 401(k) with employer match
  • Life Insurance
  • Disability Insurance
  • Combined time off (CTO) – 20 days per year + 10 paid holidays
  • Tuition reimbursement
  • Student Loan Repayment
  • Dependent Caregiver Benefits
  • And more!

Diversity, Equity, and Inclusion: Blue Cross VT is committed to creating an inclusive environment where employees respect, appreciate, and value individual differences, both among ourselves and in our communities. We welcome applicants from all backgrounds and experiences to join us in our commitment to the health of Vermonters, outstanding member experiences, and responsible cost management for all the people whose lives we touch. Learn more about our DE&I commitment at http://www.bluecrossvt.org/about/diversity-equity-and-inclusion.

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Job Posting: 1340438

Posted On: Feb 19, 2026

Updated On: Feb 19, 2026

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