Eligibility Specialist I

at State of Vermont in Waterbury, Vermont, United States

Job Description

The Benefit Service Center (BSC-Call Center) is hiring an Eligibility Specialist I (ESI) to join our dedicated team.

We are looking for an ideal candidate who:

• Demonstrates excellent time management and organizational skills
• Actively listens and communicates rules and information in a professional, respectful manner
• Is positive, approachable, and a strong team player
• Communicates clearly and effectively, both verbally and in writing
• Collaborates and contributes to achieving organizational goals
• Is motivated to grow, learn, and continuously improve while understanding the responsibilities of the role

The Benefit Service Center (BSC) is a unique, hardworking, and collaborative team dedicated to providing accurate benefits and an excellent customer experience. The Call Center determines eligibility for Vermonters for State and Federally funded programs using multiple platforms and a variety of call center technologies in a hybrid work environment.

Duties are primarily performed in an office setting, but private means of transportation should be available for necessary travel to training and/or meetings. Workload is typically heavy with a constant need for prompt, accurate decisions. Incumbents must be organized and able to function independently while balancing competing priorities. Clientele can present with a variety of challenges resulting in a need to calmly and professionally manage situations in which applicants may be in a heightened emotional state, angry, frustrated, unable to communicate, and/or discouraged.