Taxpayer Services Section Chief

at State of Vermont in Montpelier, Vermont, United States

Job Description

There has never been a better time to bring your values and talents to the collaborative team at the Vermont Department of Taxes. The rewarding work we do supports this brave little state and helps shape its future. We work with the taxpayers and the public to help educate and assist with tax compliance and so much more. Discover new opportunities, learn new skills, and solve problems with our dedicated and supportive team.

Are you looking for an opportunity to use your background in business and customer service to improve both local and state government? Do you want to assist Vermonters with work that impacts virtually every person in our state? 

This position will manage and supervise one of the major sections of the Taxpayer Services Division. The supervisor is responsible for monitoring the staff's work for accuracy, timeliness, and quality, developing criteria for measuring the workload and accomplishments of the staff and designing and implementing internal control procedures for the section.

This position will support and supervise staff in the Department of Taxes, Taxpayer Services. Candidates must agree to be fingerprinted and pass a background check to be eligible for this position, which will involve access to sensitive federal tax information. Background checks are required by the Internal Revenue Service and are authorized under Vermont law. 3 V.S.A. § 241. In accordance with VDT Standard Operating Procedure 2018-01, Background Investigations, Vermont and national criminal record checks will be conducted on all candidates. Candidates will have the right to withdraw their application before fingerprinting or a background check is conducted.

We value diverse teams and are committed to creating a community of inclusion.

Duties are normally performed in a standard office setting. Incumbents can anticipate some stressful situations and strong differences of opinion with taxpayers and their representatives. Workload will vary but remain heavy. Priorities will often have to be adjusted to meet deadlines. Occasional travel requires private means of transportation.