AOT Technician III - TMC Operator

at State of Vermont in Barre, Vermont, United States

Job Description

This AOT Technician III is a front-line position for the Agency of Transportation (AOT). The Transportation Management Center (TMC) is seeking a highly motivated, ambitious, and creative individual to join our team and support the continued growth of our program. The successful incumbent will work in the Operations & Safety Bureau's TMC, maintaining and disseminating real-time situational awareness of statewide travel conditions, facilitating traffic operations, coordinating resource sharing among districts, and serving as a communications hub for the Agency and external partners. This position is being recruited for the third shift, with training occurring primarily during the first shift.

• Duties include:
  Advanced Transportation Management System (ATMS) operation
• New England 511 operation
• Social media outreach
• Remote operation of changeable message signs
• Monitoring and reporting on road weather conditions
• Maintaining awareness of statewide travel conditions, including construction projects, weather conditions, threats and hazards, vehicle crashes, etc.
• Coordinating with partner agencies, including the Vermont State Police, AOT District personnel, emergency dispatch centers, Vermont Emergency Management, Department of Motor Vehicles Enforcement and Permitting, and local law enforcement and public safety agencies
• Evaluating and recommending super load truck permits based on routing
• Maintaining readiness to shift into crisis operations mode at a moment's notice

Work is performed in a standard office setting that operates at a fast pace. This role requires the ability to remain calm and effective under stress while managing multiple responsibilities at once. The position provides 24/7/365 coverage, so employees must be willing to work rotating shifts, and mandatory overtime or stand-by status may be required. The work also involves operating several software systems simultaneously in a high-volume, time-sensitive environment.

Successful candidates will bring strong communication skills, with the ability to convey clear, concise information both verbally and in writing. The role requires a high level of attention to detail, strong situational awareness, and the ability to prioritize competing requests in real time. Proficiency with digital tools, including Microsoft Office and core computer functions, is essential, along with the ability to interact professionally and respectfully with agency staff, law enforcement, and the public.

Candidates should also be comfortable using and learning new technologies. Familiarity with social media platforms is helpful, as is the ability to learn and work with transportation management tools such as Advanced Transportation Management Systems (ATMS), Road Weather Information Systems (RWIS), Changeable Message Signs (CMS), and other Intelligent Transportation Systems.

Duties are generally performed in an office, laboratory, and field setting for which private means of transportation must be available. Fieldwork may involve exposure to hazardous materials, traffic hazards, and construction sites during all weather conditions; and may involve traversing rough terrain and bodies of water. Class incumbents may be required to carry equipment weighing up to 40 pounds, traverse rough, wooded, and steep terrain, travel in boats or work on structures above ground level. Duties may also require exposure to extreme weather conditions. Out of state travel may be required.