DCF Records Coordinator

at State of Vermont in Waterbury, Vermont, United States

Job Description

DCF Family Services is recruiting for a DCF Records Coordinator to join our team. This role serves as the primary point of contact for records requests submitted under Act 173 and plays a critical role in ensuring timely, accurate, and compliant responses to requests from the public and internal partners.

The Records Coordinator is responsible for receiving, reviewing, routing, and responding to Act 173 and internal records requests with a high level of professionalism and compassionate customer service. Given the sensitive nature of DCF records, this position requires strong attention to detail, sound judgment, and a commitment to protecting confidentiality while ensuring lawful access to records.

This position also collaborates closely with Vermont State Archives and Records Administration (VSARA) archivist staff to ensure proper handling, archival, and preservation of records, including those damaged by fire, water, or other environmental factors.

Work is performed in a standard office setting or remotely as approved by supervisor. May be required to lift boxes 20 to 30 pounds. Record content reviewed will include regular exposure to child abuse or neglect investigations, injury photographs, abuse or neglect intake reports, police reports, medical exams, and stories of traumatic events. The successful employee must be resilient and able to cope with routine exposure to secondary trauma. Communications with traumatized people making records requests should be expected.