IT Systems Administrator IV

at State of Vermont in Montpelier, Vermont, United States

Job Description

The OnBase Platform Administrator is responsible for the operational support, administration, and continued evolution of the State of Vermont’s OnBase platform. This position supports multiple agencies. The incumbent will serve as both an OnBase System Administrator and Windows Systems Administrator, ensuring platform stability, security, and usability.

The role collaborates with business units, application vendors, developers, and end users to maintain the environment, resolve incidents, enable new functionality, and support enterprise digital workflow and document management solutions.

We are looking for the following skills:

• Experience supporting enterprise applications, preferably document management or workflow platforms.
• Experience providing customer support and ticket resolution.
• Experience with Windows server systems administration.
• Experience with Microsoft Azure IaaS

Certification Requirements

• OnBase System Administrator Certification must be achieved within the first six (6) months of employment.
• Certification must be maintained on a bi-annual basis (every 2 years).
• Continued employment is contingent on maintaining certification.

This position is Hybrid. The incumbent must be in the Montpelier, Vermont office at least three (3) days per week.  OnBase System Administrator Certification must be achieved within 6 months of hire.

Essential Job Duties

• OnBase Platform Administration
• Maintain the OnBase platform for multiple agencies.
• Service customer requests and support tickets, including:
• User management and access control
• Security permissions and role assignments
• Configuration of new functionality
• Troubleshooting end-user platform issues
• Develop and maintain scan and indexing formats.
• Monitor platform health, storage, workflow queues, and performance.
• Install and configure OnBase modules as required.
• Perform upgrades, patches, and deployments to maintain platform currency.
• Work with application vendors (Hyland/OnBase and other associated vendors) to resolve technical issues.
• Participate in OnBase governance meetings, roadmap discussions, and strategy development.
• Develop and maintain documentation, including:
• Environment diagrams
• Configuration and deployment notes
• Standard operating procedures (SOPs)
• Change records

Windows Systems Administration

• Maintain a standard workload of servers
• Perform systems administration tasks in accordance with established standards.
• Maintain responsible stewardship of assigned servers, including:
• Patching
• Monitoring
• Performance tuning
• Build professional relationships with business owners of assigned systems.
• Perform upgrades/rebuilds as required or requested by application owners.
• Analyze and mitigate security findings on a recurring basis (monthly at minimum).
• Service tickets in the IT ticking system, including cross-functional work outside assigned systems if needed.
• Participate in an on-call rotation if requested.
• Other duties as assigned.

General Job Responsibilities

• Perform job duties in a professional, courteous manner.
• Demonstrate active listening and effective customer support.
• Communicate clearly and concisely in written and verbal formats.
• Maintain accurate records in ITSM tools.
• Follow change management and IT governance processes.

• Recognized subject-matter expert in OnBase platform services.
• Leads platform architecture decisions and strategic roadmap planning.
• Designs and implements complex workflows, integrations, and automation.
• Provides technical leadership to the team.
• Mentors junior staff and supports skill development.
• Coordinates directly with Hyland/OnBase and related vendors.
• Defines standards and best practices for:
• Configuration
• Deployment
• Monitoring
• Security controls
• Serves as escalation point for major incidents and high-impact changes.
• Environmental Factors

  Work is performed in a computer environment involving considerable interaction with other IT staff and department/agency staff. Overtime is often necessary to minimize impact to the enterprise due to IT Systems upgrades and/or outages as well as meeting IT System goals and deadlines. Some travel may be involved, for which private means of transportation may be required.