Administrative Services Coordinator II

at State of Vermont in Montpelier, Vermont, United States

Job Description

The Retirement Division's front office Administrative Services Coordinator IIs require extensive customer service skills including patience, empathy, de-escalation skills and the ability to multitask proficiently within multiple computer systems simultaneously to deliver information in an accurate and professional manner while documenting cases appropriately. This position provides front-line customer service to all members of the VT State Retirement Systems primarily by phone, email, and in-person. This position is also responsible for assisting and advising retirement staff on needed adjustments of individual cases and processes various incoming and outgoing documents. Additional work and skills with website updates and newsletters are valuable. *Experience with medical and dental insurance plans, coordination of benefit practices and health insurance rules and regulations is preferred.

Work is performed in a standard office setting.