Economic Services Supervisor

at State of Vermont in Waterbury, Vermont, United States

Job Description

The Benefit Service Center (BSC-Call Center) is seeking a member to join our incredible management team.

Our ideal candidate is someone who:
•    Communicates (oral, nonverbal, and written) in a professional and mature manner
•    Collaborates and contributes to achieving outcomes
•    Is consistently able to meet the various needs of the staff, most often requiring a high EQ and great level of patience as we work and serve in an atmosphere of constant competing priorities
•    Some who can grow and learn and strive for better while also understanding the boundaries of our position  
•    Provides oversite to the work, staff, technical support and be willing to learn the data dips and the impact on those we serve
•    Someone who is pleasant to work with, fun, and nice to be around 

The BSC is a unique and hard-working collaborative team that strives to provide accurate benefits with the best customer experience.  The Call Center determines eligibility for Vermonters by State and Federally funded programs using multiple platforms with a variety of call center technology.  A supervisor provides direct supervision to Benefit Program Specialists and supports the program eligibility. In addition, a supervisor is expected to complete performance evaluations, address performance issues, while mentoring, training, and encouraging professional growth and accomplishments.

For this position, you will predominately be able to telework. However, occasional in-person meetings will be required. These meetings may take place at various locations and times, with reasonable notice provided in advance. Candidates should be willing and able to travel as needed for these in-person and team gatherings.

Duties are performed primarily in a standard office setting within a district office. Some travel may be necessary, for which private transportation must be available. Stressful interaction with upset or emotional clients may occur. Staff workload may frequently be heavy.