Employer Services Specialist I

at State of Vermont in Montpelier, Vermont, United States

Job Description

The Department of Labor is currently seeking an Employer Services Specialist I.  This position supports the employer community setting up unemployment insurance accounts, processing wage reports, processing payments, preparing refunds, calculating annual rates, providing outstanding customer service, and other important duties.  The successful candidate will possess strong customer service skills, effective time management, and attention to detail. We value employees who embrace change, work collaboratively with other staff, and embrace the importance of the Department's mission.  It's a great time to join our team and do rewarding work for the great State of Vermont employer community.

Incumbents must be able to work with high volumes and under stressful federal performance expectations for quality and timeliness of all unemployment tax functions. Incumbents may encounter employers or their representatives who are uncooperative or angry during interactions involving their cost of unemployment tax, and/or misclassification penalty assessments. Workload volume will be extremely high at times.