Hostess

at Burke Mountain Resort/Bear Den Operations Co in East Burke, Vermont, United States

Job Description

SUMMARY The Host/Hostess coordinates dining reservations and activities to waitstaff to provide fast and courteous service to patrons. This position is the first to interact with guests and possesses a friendly, personable, information and professional demeanor while performing the following essential duties and responsibilities.

ESSENTIAL DUTIES & RESPONSIBILITIES (include the following, other duties may be assigned)

• Schedules dining reservations and arranges parties or special events for dinner.

• Welcomes guests with a friendly, professional and energetic attitude. Escorts guests to tables with menus.

• Answers phone calls in a timely and courteous manner, gives basic information on reservations, availability, restaurant hours and services.

• Keeps track of waitlist and open tables and accurately quotes wait times to guests.

• Assigns tables to guests depending on party size and server availability and seats guests in a timely manner.

• Answers guest inquiries regarding the menu and recommends items. Follows allergy policies.

• Takes drink orders, if necessary, and certified by the Vermont Department of Liquor Control.

• Observes and assists in preparing unoccupied tables for guests by wiping surface tops, removing debris and ensure seats and floors are clean around the table. Assists in resetting tables.

• Assists with wait staff side work and opening and closing duties.

• Keeps podium in a neat and orderly fashion.

• Takes to-go orders accurately, recording guest name and contact number. Record the order in the POS, pack prepared take-out orders and delivers to guest. Helps take food to guests tables as needed.

• Reports any guest complaints directly to supervisor or manager immediately. • Other duties as assigned by supervisor, which could be directly related, or unrelated to original position.