Child Support Regional Manager

at State of Vermont in Burlington, Vermont, United States

Job Description

The role of the Office of Child Support Regional Manager includes administrative and supervisory work involving the operations of regional offices. Duties include the administration of programs to establish, modify, and enforce child support payments for a variety of customers. Duties may also include coverage of more than one office, mentoring another regional manager or having the additional responsibility for a statewide OCS program or function. Supervision is exercised over technical and clerical staff. The Office of Child Support is federally mandated to provide holistic, family-centered, trauma-informed services. Thus, in this role, impartiality, equity, empathy, and procedural justice are key. Furthermore, Child support law is challenging and ever-changing. It requires adaptability, openness, and flexibility.

Duties are performed primarily in a standard office setting, but with the need for frequent courtroom appearances private means of transportation must be available for required travel. Adversarial situations may be encountered in dealing with custodial and non-custodial parents.