Performance Improvement Manager - Limited Service

at State of Vermont in Waterbury, Vermont, United States

Job Description

The Vermont Department of Health is seeking a Performance Improvement Manager to lead performance management and continuous improvement initiatives across the department. This involves managing large projects to improve the efficiency and effectiveness of department programs/services and health outcomes for Vermonters. This position sits in the Office of Performance Improvement, within the Commissioner's Office. It is a key liaison between department and agency leadership and the multiple divisions of the department. 

Ideal candidates for this position will be self-directed and can navigate emerging issues with tact and persistence. Ideal candidates will also have a strong understanding of performance management and improvement concepts and strong organizational skills, including project management, facilitation and leading organization-wide change. Awareness of and a passion for public health is valued but not essential.

Key responsibilities of the Performance Improvement Manager include:
• Maintain a series of scorecards that are used to measure the efficiency and effectiveness of department programs and track progress towards achieving long-term health goals.
• Support programs to systematically and continuously measure how well they are achieving their goals and to use that information for decision-making and improvement.
• Lead continuous improvement projects that address departmental goals, and support staff in conducting improvement projects in their divisions.
• Support efforts to increase data accessibility, equitable data collection, and meaningful analysis, including how to use performance management and continuous improvement to advance health equity.
• Manage Public Health Accreditation to ensure the department meets national standards and continues to provide essential public health services in Vermont.
• Serve as department liaison to the Agency of Human Services performance improvement director, State of Vermont Chief Performance Office, and other regional and national performance improvement networks.

About the Department of Health:
Our vision: All people and communities in Vermont have equitable opportunities to achieve their highest level of health and well-being.   
Our mission: Promote the physical, mental, and social well-being of people in Vermont by advancing equity, protecting against disease and injury, and preparing for health emergencies. 
Our values: 
• Equity: We aim to center health justice and address racism and all forms of oppression in our programs and policies, our approach to collaboration, and how we build and nurture our workforce.
• Collaboration: We engage with staff and partners to understand complex problems and design responsive solutions.
• Inclusion: We support a culture of belonging and diversity where people are valued, trusted, and able to be their authentic selves.
• Harmony: We endorse a balanced, thoughtful, and intentional work environment that allows employees to care for themselves, their families, and the people they serve. 
• Data: We strive for scientific excellence and cultural responsiveness in the collection, analysis, sharing and use of data.

Telework opportunities: The Department of Health supports a hybrid work environment. Upon hire, employees work with their supervisor to create a schedule that aligns with the business needs of the unit. We believe a hybrid work environment promotes autonomy and allows for increased flexibility and greater work/life balance.

Duties are typically performed in a standard office setting. Some travel is required for which private means of transportation should be available. Incumbents may need to work evenings or weekends and speak before public groups.