Telecommunications Director

at State of Vermont in Montpelier, Vermont, United States

Job Description

The Vermont Agency of Digital Services seeks a Telecommunication Director to oversee telecommunications services for the Vermont Agency of Digital Services. Duties include overall responsibility for planning, operation, and modernization of telecommunications services serving all state agencies, in alignment with the Agency of Digital Services enterprise technology strategy. This role involves collaboration with vendors, Senior business leaders, and IT professionals to enhance the operational excellence of our telecommunication services and Digital Services in general. The ideal candidate will be able to improve telecommunication and digital service delivery and customer satisfaction while reducing costs through process improvement, automation, and vendor management. 

Responsibilities:

• Oversight of the telecommunication services used by Vermont State Government.
• Collaborate with executive business leaders and technology professionals to understand the telecommunication challenges facing State government organizations and develop strategies to improve telecommunication service delivery. 
• Development of both short- and long-range plans for enterprise-wide telecommunications needs.
• Communicates the state government's objectives and needs to telecommunication service providers, consulting firms, and contractors.
• Responsible for business process analysis, improvement, and automation as it relates to enterprise telecommunication and IT services.
• Preparation of Requests for Proposals (RFPs), selection, and implementation of new telecommunications technologies to meet State government needs.
• Oversee telecommunication projects including managing project teams and vendors, and mitigating project risks to ensure timely and within-budget delivery.
• Support the strategic direction of the Agency of Digital Services and contribute to its overall success.
• Supervise staff
   

Candidates should have:

• Considerable knowledge of modern telecommunication services.Considerable knowledge of information technology service delivery.
• Considerable knowledge of service process improvement and automation.
• Considerable knowledge of administrative principles and practices.
• Working knowledge of ITIL service management.
• Working knowledge of contract administration.
• Working knowledge of budgeting and accounting principles and practices.
• Strong communication and interpersonal skills, with the ability to collaborate effectively with executive business leaders and technology professionals.
• Ability to establish and maintain effective working relationships.
• Ability to supervise and evaluate subordinates.
• Proven experience in senior level technology management roles, with a track record of driving quality improvement in telecommunication services.
• Expert-level knowledge of standardization and process improvement methodologies as they relate to delivery of technology services.
• Experience managing telecommunication projects, including risk management and ensuring on-time and within-budget delivery.
• Familiarity with applicable rules, policies, and regulations in the public sector is preferred.
• Ability to work in a hybrid work environment, with regular on-site work in Montpelier, Vermont, and the possibility of a mixed telework/onsite schedule. 

Some travel may be required for which private means of transportation should be available.

Duties are performed in an office setting. Evening and weekend work may be required on occasion. Both in and out-of-state travel is required for which private means of transportation must be available.