Remote Group Rooms Coordinator

at The Equinox Golf Resort & Spa in MANCHESTER, Vermont, United States

Job Description

About Us

At Pyramid Global Hospitality, people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships.   Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers.   Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences.   Check out this video for more information on our great company!
Location Description

What sets us apart? Our culture, full benefit plans, including 401k with a company match and our lucrative bonus programs, to name a few. We are looking for talented people who have a genuine passion for service. Our Core Values involve personal development, people, and a desire for wanting them to succeed. We believe each member of our team has a key part to play in our delivery of outstanding service and memorable experiences for each guest. We want a hotel that people want to come to, not through. Find out today what a career with Pyramid Global Hospitality  can mean for you!
Overview

At Skamania Lodge, we believe our guests choose us because of our caring and attentive associates who are focused on providing efficient service and meaningful experiences. 

You will be managing group room reservations along with room inventory for the hotel through effective administration and attention to detail to ensure complete customer satisfaction as well as to maximize room revenue. You will also be an integral member of the team that creates distinctively different and authentic experiences for our Group Contacts and guests.  You will warmly and enthusiastically assist Group Contacts and guests with reservations, inquiries, and cancellations, you must be engaging and able to answer questions and provide information.

What You'll Be Doing

• Assists in conducting monthly trend statistics on treatments and peak operating times.
• Consistently researches and recommends changes in retail and professional products, keeping abreast of market and industry trends/changes.
• Implement strategic and tactical plans to achieve departmental financial budgeting goals and expectations.
• Develops and recommends department products, programs, services, policies, and procedures.
• Consistently deliver accurate forecasting projections for areas of responsibility and implement effective adjustments as required in staffing and other cost drivers to ensure margin integrity.
• Coordinate spa packages and analyze service metrics to optimize performance.
• Creates a team that meets all aspects of professionalism and service demands, ensuring that the staff is fully knowledgeable on the use and benefits of services, products, programs, and activities by conducting regularly scheduled staff meetings and training workshops.
• Promotes and champions resort culture and guiding principles, leads this process on an ongoing basis
• Maintain facility cleanliness and functionality, overseeing equipment upkeep and preventative maintenance.
• Oversee daily operations of the Spa, Pool, and Fitness Center, ensuring compliance with all safety and health regulations.

Perks Available to All Employees

• Employee Cafe with free food options for associated associates all day! 
• Complimentary access to the fitness center, showers, locker rooms, pool, and hot tub
• Free golf & zip-lining — because we believe in balancing work with play
• Ongoing training & career growth opportunities — many of our leaders started in entry-level roles
• A workplace that prioritizes team culture and camaraderie
• 401(k) with 3.5% employer match on the first 6% you invest (fully vested immediately!)
• Financial planning assistance
• Mental health and counseling support
• Discounts on spa, gift shop, golf shop, and dining outlets
• Exclusive hotel discounts across our portfolio
• Discounts on travel, local attractions, health & wellness, and more

Comprehensive Benefits for Regular Full-Time Employees

• Medical, Dental, and Vision Insurance (with employer contribution for medical)
• Supplemental Coverage – Accident, Critical Illness & Hospital Indemnity Insurance
• HSA / FSA options
• Disability coverage
• Legal and Identity Theft Insurance
• Life Insurance and AD&D – Base plan provided at no cost to you!
• Pet Insurance

Time to Relax – PTO That Grows With You

We reward hard work with well-earned time off. Our generous PTO plan includes holiday hours and increases with tenure:

• First Year: 88 hours/year (max 120)
• 1–5 Years: 128 hours/year (max 160)
• 5–10 Years: 168 hours/year (max 200)
• 10+ Years: 208 hours/year (max 240)

PLUS WA Paid Sick Leave!

1 hour for every 40 worked up to 40 hours a year with rollover option to 120.

Hours

This is a 24-7, 365 day a year business that will require some work during nights, weekends and holidays. A flexible schedule that can move between shifts and days as needed is highly desired.

Compensation

$24.00 – $24.00/hour

Every job here has the opportunity to grow into lead, supervisory, management, and executive-level positions. We promote from within and are also open to cross-training across a variety of departments.
Qualifications

• This position requires a high school diploma or equivalent.
  Computer skills including excel and outlook
• Basic knowledge of Microsoft Office software. People Person - must possess a professional, positive presentation and strong motivation to provide exceptional customer service.
• Able to demonstrate and maintain consistent and efficient performance.
• Able to accomplish projects in a timely manner.

Compensation Range The compensation for this position is $24.00/Hr. - $24.00/Hr. based on qualifications and experience.

Apply online at: https://www.pyramidglobal.com/careers