Administrative Services Technician IV

at State of Vermont in Brattleboro, Vermont, United States

Job Description

Who We Are:

The Economic Services Division (ESD) is responsible for the administration of benefits to help Vermonters meet their basic needs. ESD is one of 6 divisions under the Department for Children and Families (DCF) which is one of the largest departments (1000 employees) within the largest agency (Agency of Human Services) in the state of Vermont.

ESD Leadership recognizes that the division's biggest resource is our staff and is committed to continuously looking at ways to strengthen and support our workforce.

This position is located in the Brattleboro district office.

The Role:

The Administrative Services Technician's primary role is to provide quality customer services to clients both in-person and over the phone and support the administrative functions of the office. ESD is looking for someone to join this team who:

· demonstrate empathy, concern, and respects for all customers

· thrives in a busy work environment

· has experience working with individuals who may be distraught and emotional

· enjoys working on a team and supporting a team of individuals who are determining benefit eligibility and providing case management services

· is open to learning new technology

The Administrative Services Technician position is an entry level position that provides individuals with experience and opportunity to grow and later pursue other positions within the division if interested.

What we offer

· We may offer flex scheduling or alternative work schedules based upon policy

· 11 paid holidays, plus sick and vacation time

· Excellent, health, dental, and vision insurance for employees and their families

· Retirement plans, including a pension

· Parental leave for all new parents, including adoptions

· Working with a staff who is dedicated to supporting children and families, including your own.

Work is performed in a standard office setting.