at Novo Nordisk in West Lebanon, New Hampshire, United States
Job Description
About the Department
Site New Hampshire, located in West Lebanon, is where Novo Nordisk’s life-saving treatments are brought to life. Our manufacturing facility produces a global supply of our hemophilia and growth hormone product lines, as well as our next generation of cutting-edge medications. It’s not your average production site – it’s a tight-knit, supportive community working together to contribute to a better tomorrow for our patients. Ethics and quality are held in the highest regard, and a patient-focused mindset guides everything we do. We’re looking for individuals who are self-starters with a strong work ethic to join our team. At Novo Nordisk, you will find opportunities, resources and mentorship to grow and build your career. Are you ready to realize your potential? The Position Provide support and drive initiatives for design, enhancements, implementation, rollout, testing of SAP/PAS- X and other enterprise system modifications, including IT support and maintenance of client/server hardware, software, and network. Relationships Reports to: According to the organizational chart. Number of subordinates with direct/indirect referral: n/a Essential Functions+ Oversees all tickets originated from Site New Hampshire, focusing on fast and effective end user support. Prioritizes and escalate as needed, based on Impact and Urgency
+ Resolution of 2nd and 3rd level support tickets and activates covering SAP and PAS-X system and relevant hardware in the field
+ Work in partnership with Super Users and SMEs to maintain alignment of SAP/PAS-X user guides to local SOPs and sustainability/maintenance of Super User organization at Site
+ Provide support and drive initiatives as needed in design, enhancements, implementation, rollout, testing of SAP/PAS-X and other enterprise systems, including process improvement and problem solving by applying Lean mindset and tools
+ Participate on IT Validation and Qualification testing activities covering Computer Systems, Computerized Equipment’s and IT Infrastructure, including disaster recovery testing
+ Work in collaboration with local and Global IT support to resolve and document IT services, incidents, problems, and changes
+ Support of client hardware, standard software, and local applications
+ Communicating with team and management on issues and provides timely statuses/follow-up
+ Responsible for maintaining IT Knowledge Base articles covering frequent asked questions, work arounds and problem resolution
+ Responsible for purchasing new hardware/software, including testing and documentation of all new operating systems, software, and hardware prior to rollout
+ Responsible for IT Asset Management and Life Cycle management, maintaining the records updated trough out its life cycle and ready to use anytime
+ Training of PC Support Technician, Super Users, and Consultants
+ Perform and maintain housekeeping according 5S principles
+ Acts as a resource on department and site projects and meets milestones per Project Plans
+ Performs all job duties and responsibilities in a compliant and ethical manner and in accordance with all applicable healthcare laws, regulations and industry codes
+ Incorporates the Novo Nordisk Way and 10 Essentials in all activities and interactions with others
Physical Requirements 0-10% overnight travel required. This position may lift up to 33lbs/15kg occasionally, and/or up to 10 pounds frequently or constantly to lift, carry, push, pull or otherwise move objects. Repetition including substantial movement of wrists, hands, and or fingers. The ability to speak, listen, and understand verbal and written communication. The ability to stoop, kneel, crouch, reach, stand, and walk. The ability to push, pull, lift, finger, and grasp. Visual acuity to perform close activities such as: reading, writing, and analyzing; operating a motor vehicle or heavy equipment, and to determine the accuracy, neatness, and thoroughness of work assigned or to make general observations. The working environment includes a variety of physical conditions including: noise, inside and outside conditions including temperature changes; atmospheric conditions including: odors, fumes, and dust. Local and International Travel: 0-5%. Qualifications+ Education and Certifications
+ AA or BS in Computer Science or IT
+ Work Experience
+ Seven (7) years IT related with AA degree or three (3) years with BS Degree
+ Strong technical knowledge in SAP
We commit to an inclusive recruitment process and equality of opportunity for all our job applicants. At Novo Nordisk we recognize that it is no longer good enough to aspire to be the best company in the world. We need to aspire to be the best company for the world and we know that this is only possible with talented employees with diverse perspectives, backgrounds and cultures. We are therefore committed to creating an inclusive culture that celebrates the diversity of our employees, the patients we serve and communities we operate in. Together, we’re life changing. Novo Nordisk is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, gender identity, sexual orientation, national origin, disability, protected veteran status or any other characteristic protected by local, state or federal laws, rules or regulations. If you are interested in applying to Novo Nordisk and need special assistance or an accommodation to apply, please call us at 1-855-411-5290. This contact is for accommodation requests only and cannot be used to inquire about the status of applications.