Change Mgmt Specialist- Retail Card Services Digital Pltfrm

at TD Bank in Burlington, Vermont, United States

Job Description


Job Title:

Change Mgmt Specialist- Retail Card Services Digital Pltfrm Conversion

TD Description:

About TD Bank, America’s Most Convenient Bank®

TD Bank, America’s Most Convenient Bank, is one of the 10 largest banks in the U.S., providing over 9.8 million customers with a full range of retail, small business and commercial banking products and services at more than 1,100 convenient locations throughout the Northeast, Mid-Atlantic, Metro D.C., the Carolinas and Florida. In addition, TD Auto Finance, a division of TD Bank, N.A., offers vehicle financing and dealer commercial services. TD Bank and its subsidiaries also offer customized private banking and wealth management services through TD Wealth®. TD Bank is headquartered in Cherry Hill, N.J. To learn more, visit . Find TD Bank on Facebook at and on Twitter at and .

TD Bank, America’s Most Convenient Bank, is a member of TD Bank Group and a subsidiary of The Toronto-Dominion Bank of Toronto, Canada, a top 10 financial services company in North America. The Toronto-Dominion Bank trades on the New York and Toronto stock exchanges under the ticker symbol “TD”. To learn more, visit .

We offer a competitive salary and benefit program, including: comprehensive, affordable health care through medical, dental, and vision coverage; financial security with life and disability insurance; opportunities to save using health savings and flexible spending accounts; retirement benefits to help prepare for the future; paid time off and work/life benefits to maintain a good balance.

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Department Overview:

The Change Mgmt Specialist Lead plans and/or executes on the end-to-end delivery of Change Management activities throughout the lifecycle for assigned programs / projects / initiatives in alignment with the change management strategy and business objectives.

• Responsible for identifying teams impacted by initiatives owned and creation of change plans to support the initiative end-to-end

• Ensure Operational Readiness is achieved thru oversight and management of changes to policies/procedures, training material creation and training plans, as well as communication

• Post go-live of initiatives, work with impacted teams to ensure changes are understood and sustainable, identifying any additional opportunities for change management activities

• Communicate with executive leaders and key stakeholders on change plans

• Key focus of this role will be on integration of a new platform infrastructure to support the Retail Card Services


United States, US TD Footprint

Job Requirements:

Education & Experience:

• Undergraduate degree

• Relevant Change Management Accreditations

• 7+ years related experience, working in a project environment

• Advanced knowledge of change management principles, industry best practices, lines of businesses supported, project management, organization practices, business culture(s) and business transformation

• Knowledge of current and emerging trends

• Knowledge of risk management environment, standards and regulations

• Knowledge of project/program support, planning and implementation

• Ability to contribute to strategic direction of the function and provide advice to senior leadership

• Ability to lead, plan, implement and evaluate program/project activities to ensure completion of product initiatives

• Skill in mentoring, and coaching

• Skill in using software tools, data analysis methods and reporting techniques

• Skill in using computer applications including MS Office

• Ability to communicate effectively in both oral and written form

• Ability to work collaboratively and build relationships across teams and functions

• Ability to work successfully as a member of a team and independently

• Ability to exercise sound judgement in making decisions

• Ability to analyze, organize and prioritize work while meeting multiple deadlines

• Ability handle confidential information with discretion

+ Must be eligible for employment under regulatory standards applicable to the position.



Job Description:

• Highly seasoned professional role requiring substantial knowledge / expertise in a complex field and knowledge of broader related areas

• Leads the change management workstream for programs/projects of significant scale / complexity

• Accountable for own work and sometimes others; acts as an escalation point or knowledge resource related to change methodology / tools for others in their own area or on the project team

• Responsible for the quality and timeliness of all change management deliverables for the program / project or multiple workstreams.

• Consults with senior stakeholders to ensure change management is meeting the needs of the business and project / program

• Provides advice and guidance on which components of TD’s change methodology and framework should be in scope to align with the project / program goals

• Integrates knowledge of change management methodology with the overarching business strategy and project / program strategy to recommend and implement effective change management interventions, across multiple stakeholder groups

• Interprets internal/external business challenges and the industry environment, recommends course of action and best practices to improve change management efficacy

• Acts as a subject matter expert / lead, integrating cross-function understanding within their own field of specialty; manage team(s) of related specialists

• Solves complex problems; leads efforts or partners with others to develop and implement new solutions

• Uses sophisticated analytical thought to exercise judgement and identify solutions

• Impacts the achievement of project / program or business objectives for scoped work

• Work is guided by policies and industry standards/methods

• Communicates difficult concepts; converts information to compelling business context and advice; influences and gains alignment across senior stakeholders

• Works autonomously as the lead and guides others within area of expertise

• Acts as the change management lead for Tier 2, high risk, strategic and regulatory projects or programs; may lead on Tier 1

Employee/Team Accountabilities:

• Participate fully as a member of the team, support a positive work environment that promotes service to the business, quality, innovation and teamwork and ensure timely communication of issues/ points of interest

• Provides thought leadership and/ or industry knowledge for own area of expertise in own area and participate in knowledge transfer within the team and business unit

• Keeps current on emerging trends/ developments and grow knowledge of the business, related tools and techniques

• Participates in personal performance management and development activities, including cross training within own team

• Keeps others informed and up-to-date about the status / progress of projects and / or all relevant or useful information related to day-to-day activities

• Contributes to team development of skills and capabilities through mentorship of others, by sharing knowledge and experiences and leveraging best practices.

• Leads, motivates and develops relationships with internal and external business partners / stakeholders to develop productive working relationships.

• Contributes to a fair, positive and equitable environment that supports a diverse workforce

• Acts as a brand ambassador for your business area/function and the bank, both internally and/or externally


At TD, we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are de

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Job Posting: JC232867465

Posted On: Jan 26, 2023

Updated On: May 21, 2023

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