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Operations Manager, Urban (Burlington)

at Green Mountain Transit in Burlington, Vermont, United States

Job Description

Description and Essential Functions

Manages the daily operations. Supervises urban Bus Operators and Operations Supervisors. Collaborates with other departments in developing and implementing transportation plans, programs, and procedures, to support the agency’s mission:

  • Manages all aspects of staff supervision by assisting in recruiting, selecting, orienting, coaching, counseling, and disciplining employees
  • Completes operations by developing schedules and bids, assigning and monitoring work, gathering resources, implementing productivity standards, resolving operations problems, maintaining reference manuals, and implementing new procedures
  • Responds to inquiries, complaints, and correspondence from riders and the public
  • Provides daily operational oversight
  • Ensures compliance with Department of Transportation (DOT) and Federal Transit Administration (FTA) Regulations
  • Provides quality service by enforcing quality and customer service standards
  • Assists with accident investigations
  • Works within the provisions of the labor agreement between GMT and related personnel
  • Conducts administrative, supervisory and staff meetings as necessary to coordinate goals for services
  • Manages the bi-weekly payroll review of related staff
  • Performs other duties as assigned
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Job Posting: 976716

Posted On: Dec 27, 2022

Updated On: Jan 25, 2023

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