Program Manager, Tech Onboarding Operations - Mission Contro

at Facebook in Montpelier, Vermont, United States

Job Description


Facebook’s mission is to give people the power to build community and bring the world closer together. Through our family of apps and services, we’re building a different kind of company that connects billions of people around the world, gives them ways to share what matters most to them, and helps bring people closer together. Whether we’re creating new products or helping a small business expand its reach, people at Facebook are builders at heart. Our global teams are constantly iterating, solving problems, and working together to empower people around the world to build community and connect in meaningful ways. Together, we can help people build stronger communities – we’re just getting started.


Mission Control is the organization that plans and shapes Facebook’s evolving workforce. The Onboarding team within Mission Control supports the Tech organization by facilitating onboarding programs for all Tech new hires joining Facebook. We work with stakeholders from across the company to lead a best-in-class experience that both culturally and technically prepares new hires for their roles within Facebook. On our team, you’ll see a direct link between your work, company growth, and our ability to transform over time. We are looking for an Operations Program Manager to lead the innovation, continuous improvement, and strategy of our operational model with Mission Control. The ideal candidate thinks long-term, builds with an inclination toward automation and efficiency, exhibits strong analytical and creative problem solving skills, and delivers results through ambiguity. Successful candidates for this team are adaptable, results-oriented, have a bias toward action, aren’t afraid of being wrong, and can successfully work across various teams, countries and time zones. In this role you will:

Required Skills:

1. Investigate and define clear business problems and prioritize solutions using data-driven analytics, developing success metrics to measure project performance and alignment with team mission and goals

2. Plan, lead, and facilitate process improvements across the organization, including both strategic initiatives and tactical projects based on user feedback and performance measurements

3. Develop process maps and mental models for both new and existing processes

4. Partner with stakeholders to secure buy in and resources for projects and provide support for other initiatives, as needed

5. Be a champion of change management. Communicate clearly the progress of initiatives to internal and external stakeholders, including the ability to synthesize feedback and adjust plans accordingly

6. Responsible for mechanizing and continually evaluating program initiatives for quality, business impact, and scalability

7. Conduct post-implementation evaluations to understand successes and improvement opportunities for the designed solution

Minimum Qualifications:

8. Bachelor’s degree or 7+ years equivalent program management experience

9. 5+ years of project or program management experience

10. Experience building and maintaining relationships with global cross-functional teams

11. Experience working as a Lean, Operations Excellence, or Process Improvement Leader

12. 3+ years of experience leading data-driven projects working cross-functionally with tech and non-tech teams

13. Experience in process design, including the creation of workflow products (e.g., Microsoft Visio process maps)

14. Experience delivering results in a rapidly-changing and ambiguous environment

Preferred Qualifications:

15. 5+ years of experience initiating and driving projects to completion with minimal guidance

16. Experience working in a large scale, corporate environment

17. Lean and/or Six Sigma Certification or Training

18. Experience identifying, analyzing, and solving ambiguous problems independently with an extreme attention to detail

19. Demonstrated experience influencing stakeholders without formal authority, leading cross-functional teams across geographies

20. Demonstrated analytical skills, a quantitative background with experience creating tools that synthesize and interpret data, and clearly communicate findings

21. A willingness to roll up sleeves to get things done

22. Exceptional interpersonal and communication skills

Industry: Internet

Equal Opportunity: Facebook is proud to be an Equal Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Facebook is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you need any assistance or accommodations due to a disability, please let us know at

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Job Posting: JC193269330

Posted On: Sep 25, 2021

Updated On: Feb 04, 2022