Member Experience Ambassador

at BJs Wholesale Club in West Lebanon, New Hampshire, United States

Job Description

Join a team of more than 25,000 team members, comprised of our home office and over 215 clubs and 3 distribution centers in 17 states. We’re committed to delivering value and convenience to our Members, helping them save every day on everything they need for their family and home. BJ’s Wholesale Club offers a collaborative, team-oriented environment where all team members can learn, grow and excel.

Responsible for performing merchandise protection procedures, monitoring entrance and exit activity, and providing superior customer service to members.

Major Tasks, Responsibilities, and Key Accountabilities

+ Maintains and exhibits clear understanding of merchandise protection procedures and shrink alert protocols.

+ Follows merchandise verification processes including cross-checking merchandise to member register receipts and verifying high dollar value items. Records register receipt discrepancies and takes necessary action to rectify.

+ Monitors member and visitor traffic entering and exiting the club.

+ Delivers superior customer service to members, including greeting, assisting, and thanking all members in a prompt, friendly and professional manner. Resolves member concerns in a courteous and timely manner and escalates issues to management when necessary.

+ Responds to Electronic Article Surveillance (EAS) alarms according to established EAS response procedures.

+ Maintains high standards of safety for members and team members.

+ Inspects bags, backpacks, briefcases, and lunch boxes that are leaving the building.

+ Processes empty water jug return vouchers to members.

+ Maintains all club policies and procedures.

+ Performs other duties as assigned, including working in other departments as needed.


+ Strong interpersonal skills and an attention to detail are required.

+ Basic math skills preferred.

+ Must successfully complete required training and certification processes.

+ Must be employed with the company for at least 6 months.

+ At least 18 years of age.

Environmental Job Conditions

+ Most of the time is spent standing and moving about on hard surfaces. May require bending, crawling, pulling, reaching, stooping and climbing ladders/step stools.

+ May require occasional lifting up to 30 lbs.

+ Exposure to both indoor and outdoor temperatures.

Headquartered in Westborough, Massachusetts, BJ’s Wholesale Club is a leading operator of membership warehouse clubs in the Eastern United States. The company currently operates more than 215 clubs, 145 BJ’s Gas® locations and 3 distribution centers in 17 states. BJ’s is a Fortune 500 company and was the first retailer to introduce the warehouse club concept in the northeastern United States. Become an integral member of the BJ’s Wholesale Club team, where we help our Members stock up for less in a convenient one-stop shop.

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Job Posting: JC192971168

Posted On: Sep 23, 2021

Updated On: Feb 23, 2022