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Field Service Technician II

at FUJIFILM in West Lebanon, New Hampshire, United States

Job Description

Fujifilm Dimatix, Inc. strives to offer a healthy work environment that promotes individual responsibility and growth, a collaborative spirit, and an atmosphere that encourages learning, professional development and achievement.

We search for the most talented and qualified people for both external and internal opportunities. At Fujifilm, performance, development and accountability are the standards to which the company and its people strive toward. And to support its employees, we offer programs that motivate, educate and promote a healthy work-life balance, which increase employee satisfaction and overall personal well-being.

Fujifilm is committed to offering a comprehensive and flexible benefit program to meet the needs of employees and their families. This flexible approach allows employees to create a program that fits their lives. At Fujifilm, INNOVATION and PEOPLE matter.

FUJIFILM Dimatix, Inc. is an E-Verify Employer

EO-employer-M/F/Vets/Disabled ATTN Staffing Services: We do not accept unsolicited resumes.

POSITION SUMMARY:

Often considered a “bag-carrying” repair specialist. Performs client-site servicing, repair and/or installation of company product(s). Provides technical support to customers on operational or maintenance aspects of system equipment. Serves as customer contact on technical and service related problems. Diagnoses mechanical, hardware, electrical, software and systems failures using established procedures. Determines most cost effective repair/resolution to minimize customer downtime. Prepares reports for analysis of product failure trends and service ability issues.

SKILL

Applies acquired job skills and company policies and procedures to complete assigned tasks.

JOB COMPLEXITY

Works on assignments that are semi-routine in nature but recognizes the need for occasional deviation from accepted practice.

SUPERVISION

Normally follows established procedures on routine work, requires instructions only on new assignments.

EXPERIENCE

Typically requires a minimum of 1 – 2 years of related experience.

ESSENTIAL DUTIES & RESPONSIBILITIES:

+ Provide service and customer support during field visits and onsite print trials.

+ Travel to customer sites to perform equipment installation, repair, maintenance and testing.

+ Diagnose technical issues, determine and implement proper solutions.

+ Provide pre-sales samples for future business opportunities.

+ Create and modify graphics appropriate for the best images for customer samples.

+ Performs basic experiments and tests on varied electromechanical systems in a laboratory environment.

+ Performs basic set up of equipment in a laboratory environment.

+ Correlates and reports results and observations of testing and experiments to engineering using databases and spreadsheet computer programs.

+ Produce timely and detailed service reports.

+ Works from written/verbal instructions, specifications, technical manuals and engineering sketches.

+ Uses a variety of imaging equipment and software associated with image manipulation. Basic repairs to test equipment and components, if applicable.

+ Performs testing of customized inkjet systems.

+ Assembles, disassembles, modifies, reworks, refurbishes, repairs, reassembles and tests units as required, using:

+ Blueprints, sketches, engineering specifications and standard testing equipment, applying knowledge of mechanical, electrical and optical interrelations.

+ Compiles and records test results.

+ Usage of computer skills such as Excel, Word and database applications.

+ Works closely with customers, engineers and senior technicians.

+ Travel domestically and abroad – Extensive travel may be required.

SUPERVISORY RESPONSIBILITIES:

+ None

QUALIFICATIONS:

To perform this job successfully, an individual must be able to perform each essential job function satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

REQUIRED:

+ High school degree or equivalent and 1-2 years of related experience.

+ Working knowledge of the Microsoft Office product suite (Word, Excel, PowerPoint, etc.)

+ Knowledge of basic wiring, mechanical workings and electronics.

+ Strong attention to detail.

+ Effective written and verbal communication skills.

+ Ability and desire to contribute both independently and as part of a team.

+ Ability to work flexible shifts and to adapt to changing work schedules.

+ Ability to remain calm and professional in high pressure situations and work effectively to resolve the issues.

+ Ability to follow prescribed safety rules and regulations.

+ Ability to work with minimal supervision.

+ Ability to read, analyze and interpret formal and informal oral and written instructions, technical procedures and procedure manuals.

+ Ability to effectively present information and respond to questions from customers, engineers, peers and management.

+ Ability to create / manipulate graphic imaging in various formats and programs.

+ Ability to understand the various graphic formats required by FIS printers in order to create graphics for printing.

+ Familiar with Adobe Photoshop and Adobe Illustrator.

+ Basic knowledge of color and color science; screening and halftone techniques.

+ Ability to work from a foreign site with limited infrastructure or oversight.

+ Ability to travel domestic and abroad, either alone or as a part of a team.

DESIRED:

+ Two year technical degree

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

+ While performing the duties of this job, the employee is regularly required to sit or stand to use hands to manipulate, handle, touch and connect parts.

+ Standing or walking is required more than 30% of the day.

+ The employee frequently is required to use a word processor and calculator.

+ The employee frequently is required to speak and listen.

+ The employee is regularly required to stand, walk and reach with hands and arms.

+ The employee will occasionally lift and/or move items up to 10 pounds and will very occasionally be required to move items in the 25 to 75 lb. range.

+ Specific vision abilities required by this job include close vision.

+ Travel 25%-75%.

WORK ENVIRONMENT:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

+ Heavy Travel, at times with short notice (same day on occasion).

+ The noise level in the work environment is usually moderate to low.

+ Engineering laboratory environment.

+ Exposure to electrical, thermal and/or chemical hazards.

OTHER:

+ Other duties as may be assigned.

+ Each employee’s primary objective is to assure that the quality, delivery and cost controls within his/her control meet or exceed all of our internal and external customers’ requirements.

+ Each employee is required to abide by the Employee Handbook and the rules and regulations explained and provided at each orientation and training session. Special attention must be given to the safety aspects of these documents.

FUJIFILM Dimatix provides competitive wages, a generous benefits package and a friendly, dynamic working environment.

Equal Opportunity Employer

FUJIFILM Dimatix is an E-Verify Employer

EO-employer-M/F/Vets/Disabled

Requisition ID: 2021-16094

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Job Posting: JC192786877

Posted On: Sep 19, 2021

Updated On: Oct 27, 2021