Patient Access Specialist/Registration Representative

at The University of Vermont Medical Center in South Burlington, Vermont, United States

Job Description

Building Name: UVMMC - 1 South Prospect Street

Location Address: 1 South Prospect, Burlington Vermont


Department: Registration

Full Time

Standard Hours: 40

Shift: Day-8Hr

Primary Shift: 7:00 AM - 3:30 PM

Weekend Needs: None

Recruiter: Abby Luck

This position is eligible for a sign on bonus in the amount of $1,000 after 90 days of employment and $3,000 after 1 year of employment!

This full time position is scheduled to work Monday-Friday, 7:00AM-3:30PM.


The Patient Access Specialist is a fundamental part of the patient experience and is a key contributor to the financial health of the organization. The Specialist coordinates scheduling, registration, insurance and payer eligibility management and financial screening activities to provide an exceptional customer service experience for patients, families and visitors. The incumbent navigates complex regulatory requirements while coordinating activities across multiple disparate information systems to support physician and hospital operations while delivering a caring message in a streamlined, transparent and cohesive process. The Specialist shall function independently, resolve patient and operational issues and effectively manage patient financial engagement while facilitating all aspects of the access experience to ensure the UVM Medical Center revenue cycle remains whole.

Associates degree or vocational training in a relevant area; a combination of education and experience may be substituted.

Requires a minimum of one year of experience in customer service, medical billing, coding, insurance or authorization, management, scheduling or work in a health care environment. Prior experience with medical billing preferred. Requires ability to diffuse angry customers and handle pressure with excellent verbal communication skills. Demonstrated experience dealing effectively and compassionately with sensitive situations.   To view full details and how to apply, please login or create a Job Seeker account
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Job Posting: 761395

Posted On: Aug 20, 2021

Updated On: Sep 15, 2021