at ManTech in Burlington, Vermont, United States
Secure our Nation, Ignite your Future
Become an integral part of a diverse team while working at an Industry Leading Organization, where our employees come first. At ManTech International Corporation, you’ll help protect our national security while working on innovative projects that offer opportunities for advancement.
Currently, ManTech is seeking a motivated, career and customer-oriented Network Engineer/Configuration Manager at our Alexandria, VA , Burlington, VT office or Remote.
Responsibilities include, but are not limited to:
+ Work with lower support tiers to provide incident and problem resolutions for all network related issues and maintain the health of the network
+ Resolve issues related to third parties and vendors.
+ Monitor ticket queues.
+ Update knowledge-based articles (KBA) and standard operating procedures (SOP) to troubleshoot issues to minimize resolution time, ensuring SLAs and SLOs are met.
+ Support critical incidents until resolved and documented.
+ Provide root cause analysis, debrief on troubleshooting outcome, and lessons learned.
+ Collaborate with counterparts to manage the full change request lifecycle coordinating with the user who submits the CR to open, resolve, and track each to closure.
+ Provide subject matter expertise to identify opportunities and make recommendations for improvements that could result in cost saving.
+ Meet with management regularly to review recommendations and devise plans for enhancements.
+ Deliver new and updated services including DNS management (Infoblox), VLAN assessment
+ Troubleshoot switch and router connectivity
+ Use Agile tools such as JIRA, Confluence and MS Teams to provide transparency and allow information to be visible in real time and to create a unified backlog ensuring visibility into all areas of work and identifying inter-dependencies between teams.
+ Resolve issues related to DHS OneNet, changes to the network, migration initiatives, and related issues identified by USCIS OIT Management, the Network Operations Center, the Security Operations Center, or the Enterprise Operations Center.
+ Work with the network performance team and provide recommendations on changes required in the environment, on the network, or to any device/service within the infrastructure; and upon government approval, execute the change.
+ Support and maintenance of the network infrastructure tools to ensure correct operation within the USCIS network infrastructure as directed by USCIS OIT Management.
+ Review and consult on network designs provided by the USCIS Network Engineering and Architecture, other USCIS contractors or stakeholders.
+ Review and provide recommendations to government managers for Change requests that are reviewed at the Change Request Boards (CRB).
+ Work with vendor’s technical support personnel to perform technical analysis, troubleshooting to resolution, provide reports, and user training; document and report all findings.
+ Create an analysis of tools currently in use and provide the government with recommendations on cost savings.
+ Provide network assistance and expert advice in the resolution of incidents elevated to theCritical Incident Response Team.
+ Monitor the assigned queue(s) for incidents, provide expert analysis to resolve problems, record the resolution into the ticketing system, de-brief on troubleshooting outcomes and provide lessons learned via after-action reports (AARs), incident analysis reports (IARs), or knowledge base (KB) articles.
+ Provide support for Cloud routers and other network equipment.
+ Assist Engineering and Architecture team in the rollout of new products and services on the network as needed to include, but not limited to, IP address assignment, VLAN assessments, switching/routing connectivity, and troubleshooting as necessary.
+ Bachelor’s degree in Computer Science, or related field preferred. 5-10 years of experience.
+ Ability and desire to work in a fast-paced, rapidly changing, collaborative environment.
+ Strong troubleshooting and analytical skills required.
+ Must have strong critical thinking, complex problem solving, appropriate judgment, and decision-making skills
+ Experience with major cloud providers preferred.
+ Possess superior technical aptitude and effective written and verbal communications skills.
+ Familiarity with all or some tools strongly preferred:AnsibleAppInternalsARXCisco ISECisco PrimeCisco UCSGitGitHubInfobloxJenkinsMobileNetCollectorNew Relic APM/Synthetics/InsightOracle OEMProfilerPuppetRiverbedSCOMService NowSolarwindsSteelCentralSteelheadsGit/Github/JenkinsServiceNow
+ Professional certifications such as CCNA, CCNP, ITIL v4
+ Familiar with tools including: ServiceNow, GitHub, Jira, Confluence
+ Experience with ITIL, DevSecOps and Agile concepts
+ Experience supporting Government contracts
Security Clearance Requirements:
+ U.S. Citizen with the ability to obtain Public Trust and complete DHS Security Clearance
+ Ability to obtain DHS EOD suitability
+ Current DHS EOD highly preferred
+ Office work, typically sedentary with some movement around the office.
For all positions requiring access to technology/software source code that is subject to export control laws, employment with the company is contingent on either verifying U.S.-person status or obtaining any necessary license. The applicant will be required to answer certain questions for export control purposes, and that information will be reviewed by compliance personnel to ensure compliance with federal law. ManTech may choose not to apply for a license for such individuals whose access to export-controlled technology or software source code may require authorization and may decline to proceed with an applicant on that basis alone.
ManTech International Corporation, as well as its subsidiaries proactively fulfills its role as an equal opportunity employer. We do not discriminate against any employee or applicant for employment because of race, color, sex, religion, age, sexual orientation, gender identity and expression, national origin, marital status, physical or mental disability, status as a Disabled Veteran, Recently Separated Veteran, Active Duty Wartime or Campaign Badge Veteran, Armed Forces Services Medal, or any other characteristic protected by law.
If you require a reasonable accommodation to apply for a position with ManTech through its online applicant system, please contact ManTech’s Corporate EEO Department at (703) 218-6000. ManTech is an affirmative action/equal opportunity employer – minorities, females, disabled and protected veterans are urged to apply. ManTech’s utilization of any external recruitment or job placement agency is predicated upon its full compliance with our equal opportunity/affirmative action policies. ManTech does not accept resumes from unsolicited recruiting firms. We pay no fees for unsolicited services.
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Burlington, Vermont 05405