at ManTech in Burlington, Vermont, United States
Secure our Nation, Ignite your Future
Become an integral part of a diverse team while working at an Industry Leading Organization, where our employees come first. At ManTech International Corporation, you’ll help protect our national security while working on innovative projects that offer opportunities for advancement.
Currently, ManTech is seeking a motivated, career and customer-oriented Network Engineer at our Alexandria, VA, South Burlington, VT office or remote.
Responsibilities include, but are not limited to:
+ Work with lower support tiers to provide incident and problem resolutions for all network related issues and maintain the health of the network
+ Resolve issues related to third parties and vendors.
+ Monitor ticket queues.
+ Update knowledge-based articles (KBA) and standard operating procedures (SOP) to troubleshoot issues to minimize resolution time, ensuring SLAs and SLOs are met.
+ Support critical incidents until resolved and documented.
+ Provide root cause analysis, debrief on troubleshooting outcome, and lessons learned.
+ Collaborate with counterparts to manage the full change request lifecycle coordinating with the user who submits the CR to open, resolve, and track each to closure.
+ Provide subject matter expertise to identify opportunities and make recommendations for improvements that could result in cost saving.
+ Meet with management regularly to review recommendations and devise plans for enhancements.
+ Deliver new and updated services including DNS management (Infoblox), VLAN assessment
+ Troubleshoot switch and router connectivity
+ Use Agile tools such as JIRA, Confluence and MS Teams to provide transparency and allow information to be visible in real time and to create a unified backlog ensuring visibility into all areas of work and identifying inter-dependencies between teams.
+ Resolve issues related to DHS OneNet, changes to the network, migration initiatives, and related issues identified by USCIS OIT Management, the Network Operations Center, the Security Operations Center, or the Enterprise Operations Center.
+ Work with the network performance team and provide recommendations on changes required in the environment, on the network, or to any device/service within the infrastructure; and upon government approval, execute the change.
+ Support and maintenance of the network infrastructure tools to ensure correct operation within the USCIS network infrastructure as directed by USCIS OIT Manage
Burlington, Vermont 05405