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PC Support Technician II

at Novo Nordisk in West Lebanon, New Hampshire, United States

Job Description

About the Department

Site New Hampshire, located in West Lebanon, is where Novo Nordisk’s life-saving treatments are brought to life. Our manufacturing facility produces a global supply of our hemophilia and growth hormone product lines, as well as our next generation of cutting-edge medications. What we offer you:

+ Leading pay and annual performance bonus for all positions

+ 36 Paid days off including vacation, sick days & company holidays

+ Health Insurance, Dental Insurance, Vision Insurance

+ Guaranteed 8% 401K contribution plus individual company match option

+ 12 weeks Paid Parental Leave

+ Free access to Novo Nordisk-marketed pharmaceutical products

At Novo Nordisk, you will find opportunities, resources and mentorship to grow and build your career. Are you ready to realize your potential? The Position This role is to support and maintain in-house computer systems, desktops, peripheral devices, and network components. This includes installing, diagnosing, repairing, maintaining, and upgrading all hardware and equipment while ensuring optimal workstation performance. The person will also troubleshoot problems in a timely and accurate fashion providing end user training and assistance where required. Relationships Reports to: According to the organizational Chart. Number of subordinates with direct/indirect referral: n/a Essential Functions

+ Support of client hardware, standard software, and local applications

+ Oversees all tickets originated from Site New Hampshire, focusing on fast and effective end user support

+ Communicating with team and management on issues and provides timely statuses of issues

+ Ensure registration and prioritization of IT tickets based on Impact and Urgency

+ Responsible for maintaining IT Knowledge Base articles covering frequent asked questions, workarounds and problem resolution

+ Training of general staff on usage of equipment and systems

+ Perform and maintain housekeeping according 5S principles

+ Testing and documentation of all new operating systems, software, and hardware prior to rollout

+ Work in collaboration with local and Global IT support to resolve and document IT services, incidents, problems, and changes

+ Responsible for purchasing new hardware/software

+ Responsible for IT Asset Management and Life Cycle management covering end user devices, maintaining the Asset Management database updated trough the life cycle and ready to use anytime

+ Responsible for managing software licenses

+ Resolution of 2nd level support tickets and activates covering SAP and PAS-X system and relevant hardware in the field

+ Acts as a resource on department and site projects and meets milestones per Project Plans

+ Performs all job duties and responsibilities in a compliant and ethical manner and in accordance with all applicable healthcare laws, regulations and industry codes

+ Incorporates the Novo Nordisk Way and 10 Essentials in all activities and interactions with others

Physical Requirements 0-10% overnight travel required. This position may lift up to 33lbs/15kg occasionally, and/or up to 10 pounds frequently or constantly to lift, carry, push, pull or otherwise move objects. Repetition including substantial movement of wrists, hands, and or fingers. The ability to speak, listen, and understand verbal and written communication. The ability to stoop, kneel, crouch, reach, stand, and walk. The ability to push, pull, lift, finger, and grasp. Visual acuity to perform close activities such as: reading, writing, and analyzing; operating a motor vehicle or heavy equipment, and to determine the accuracy, neatness, and thoroughness of work assigned or to make general observations. The working environment includes a variety of physical conditions including: noise, inside and outside conditions including temperature changes; atmospheric conditions including: odors, fumes, and dust. Qualifications

+ Education and Certification:

+ High School Diploma required

+ Associate degree, or Bachelor’s degree in Information Technology or related field preferred.

+ HDI CSR certified, preferable

+ ITIL Foundation certified, preferable

+ Technical Certification, preferable

+ Work Experience:

+ High School diploma with a minimum of 6 years relevant IT experience, associate degree with a minimum of 4 years relevant IT experience, or a bachelor’s degree with a minimum of 2 years relevant IT experience required

+ Knowledge, Skills, and Abilities:

+ Excellent customer service and interpersonal/communication skills

+ Demonstrate solid knowledge on end user hardware and Desktop Support for PC Windows operating systems and MS Office programs

+ Demonstrate solid understanding of Asset Management, Incident, Problem, and Change Management handling and documentation

+ Excellent problem-solving/troubleshooting skills

+ Demonstrate solid organizational skills

We commit to an inclusive recruitment process and equality of opportunity for all our job applicants. At Novo Nordisk we recognize that it is no longer good enough to aspire to be the best company in the world. We need to aspire to be the best company for the world and we know that this is only possible with talented employees with diverse perspectives, backgrounds and cultures. We are therefore committed to creating an inclusive culture that celebrates the diversity of our employees, the patients we serve and communities we operate in. Together, we’re life changing. Novo Nordisk is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, gender identity, sexual orientation, national origin, disability, protected veteran status or any other characteristic protected by local, state or federal laws, rules or regulations. If you are interested in applying to Novo Nordisk and need special assistance or an accommodation to apply, please call us at 1-855-411-5290. This contact is for accommodation requests only and cannot be used to inquire about the status of applications. To view full details and how to apply, please login or create a Job Seeker account
How to Apply Copy Link

Job Posting: JC261078056

Posted On: Jun 09, 2024

Updated On: Jul 20, 2024

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