Tennis Attendant

at Spire Hospitality LLC in Stowe, Vermont, United States

Job Description


Responsible for providing customer service, involved in sales, appointment booking and processing, store maintenance.
Essential Functions and Responsibilities:
Respond quickly to requests from guests, supervisors or management in a timely, friendly and efficient manner and follows up to ensure guest satisfaction.
Provide extraordinary hospitality experiences for external and internal guests alike
Be knowledgeable in all hotel facilities and local area.
Maintain focus on revenue optimization in all resort outlets and provide attentive coordination of hotel services for the guest.
Follow and enforce company policies and procedures.
Communicate effectively to staff.
Maintain a safe work environment.
Be familiar with all hotel packages, promotions, prices and rates.
Perform Opening Procedures.
Count and secure Bank.
Process requests for all tennis services
Register Players.
Maintain Locker Rooms.
Process Payments.
Issue Gift Certificates.
Perform Closing Procedures.
Complete Closing procedures
Complete End of Shift Checklist.
Maintain current clientele - keep track of "out of town" clients to schedule services
"Nobody Leaves Here" attitude - Schedule and book next day lessons and activities
Portray positive support of Topnotch Tennis Center programs, events, and facilities
Exceed guest expectations
Any other duties as assigned by management.

Qualifications Required:
Some Front Desk experience preferred.
Great customer service skills, verbal, and written skills.
Able to demonstrate problem solving skills and ability to project a positive attitude in person and over the telephone.
Requires basic leadership skills and an eagerness to increase responsibility.
Proficient computer skills.
Able to work all shifts and flexible schedules including weekends and holidays
Understands daily hotel operations and systems.
Must read, write and speak the English language.
Ability to maintain a calm, unhurried demeanor.

Qualifications Desired:
Physical Demands and Work Environment:

The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Physical demands: While performing the duties of this job, the employee is occasionally required to walk; sit; use hands to finger, handle or feel objects, tools, or controls; reach with hands and arms; balance; stoop; talk or hear. Employee must occasionally lift and/or move up to 75 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
Work environment: While performing the duties of this job, the employee is exposed to weather conditions prevalent at the time. The noise level in the work environment is usually minimal.
Employees must fulfill their performance standards for this position and comply with policies, rules and procedures of the Resort, including those set out in the Employee Handbook or otherwise communicated (verbally or in writing) to employees. The job description is intended to describe the general nature and work responsibilities of the position. This job description and duties of this position are subject to change, modification and addition as deemed necessary by the Resort. Employees are required to comply with supervisory instructions and perform other job duties, responsibilities and assignments requested by supervisors, managers or other Resort Officials.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)

EEO/ Employer AA/V/D

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Job Posting: 1147742

Posted On: Apr 21, 2024

Updated On: May 21, 2024

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