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Senior Manager Quality Assurance, Product Quality

at Collins Aerospace in Vergennes, Vermont, United States

Job Description

This position manages the execution of Quality Assurance operational plans. May lead a team of primarily intermediate to experienced Quality Assurance professionals or a team of responsible for Quality Assurance for a smaller organization. Sets objectives and guides team on the achievement of short-term Quality Assurance goals. Manages the implementation of Quality Assurance plans and procedures.

Primary Responsibilities:

  • Improve internal quality processes to enable a step change in quality to our customers and drive KPI improvements
  • Use tools to improve cost/spend, including productivity/efficiency in Business/Manufacturing processes
  • Facilitate events/activities/projects to deliver tailored value to our customers and positively affect quality KPIs such as ZHRs, Customer Escapes, SRR, Yield, and advanced quality implementation
  • Read across best practices from other facilities that will impact KPI improvements in the areas of zero hour returns, customer escapes, SRR and yield, among others
  • Drive the planning and execution of the advance quality toolsets and projects across the Vergennes Quality team
  • Act as a culture champion and change agent educating and influencing leaders on effective change management techniques
  • Coach and mentor teams to develop an understanding of and engagement with tools that empower them to become self-sufficient in deploying effective continuous quality improvement plans
  • Manages the collection and analysis of quality information from multiple sources for use in developing long-term quality strategy and programs
  • Manages production process analyses, ensuring quality standards are met and making recommendations for quality improvement
  • Develops and implements program quality plans and procedures
  • Navigate IT Systems (SAP, SharePoint, web-based content, etc.)
  • Lead special projects as needed

Qualifications/Experience Needed:

  • Typically requires University Degree and minimum 10 years prior relevant experience or an Advanced Degree in a related field and minimum 7 years of experience or in absence of a degree, 14 years of relevant experience
  • S. citizenship is required, as only U.S. citizens are authorized to access information under this program/contract
  • Work schedule: This is an onsite position at our Vergennes, VT site
  • Polished, effective presentation skills with proven success translating complex data and concepts to create actionable stories for senior leadership consumption
  • Proven success driving tangible process improvements in both Business and Manufacturing Processes

Preferred Qualifications:

  • Demonstrated skill and proven success in team leadership, facilitation & coaching skills
  • Strong interpersonal and communication skills, both verbal and written
  • Analytical, problem solving & mathematic skills
  • Working knowledge of shop practices, processes and procedures
  • Proven flexibility / adaptability in high stress, ambiguous environments
  • Proven ability to plan and prioritize
  • Working knowledge of new product / process technologies
  • Strong computer skills
  • Understanding of basic management approaches such as work scheduling, prioritizing, coaching and process execution
  • Proven success leading cross-functional teams within a complex and sometimes ambiguous matrix organization
  • Deep knowledge of quality principles and processes (such as MRB, Quality clinics, PFMEA, MPR, SPC, and AS9145)
  • Experience working across multiple Collins sites and businesses to leverage best practices and incorporate lessons learned
  • Demonstrated ability to use “out of the box” thinking to drive robust solutions

Some of our competitive benefits package includes:

  • Medical, dental, and vision insurance
  • Three weeks of vacation for newly hired employees
  • Generous 401(k) plan that includes employer matching funds and separate employer retirement contribution, including a Lifetime Income Strategy option
  • Tuition reimbursement
  • Life insurance and disability coverage
  • Optional coverages you can buy: Pet Insurance, Home and Auto, additional life insurance, accident insurance, critical illness insurance, group legal
  • Ovia Health, fertility and family planning
  • Employee Assistance Plan, including up to 5 free counseling sessions
  • Redbrick - Incentives for a Healthy You
  • Autism Benefit
  • Doctor on Demand, virtual doctor visits
  • Adoption Assistance
  • Best Doctors, second opinion program
  • And more! 

At Collins, the paths we pave together lead to limitless possibility. And the bonds we form – with our customers and with each other -- propel us all higher, again and again.

Apply now and be part of the team that’s redefining aerospace, every day.

The salary range for this role is 118,000 USD - 246,000 USD. The salary range provided is a good faith estimate representative of all experience levels. RTX considers several factors when extending an offer, including but not limited to, the role, function and associated responsibilities, a candidate’s work experience, location, education/training, and key skills.

Hired applicants may be eligible for benefits, including but not limited to, medical, dental, vision, life insurance, short-term disability, long-term disability, 401(k) match, flexible spending accounts, flexible work schedules, employee assistance program, Employee Scholar Program, parental leave, paid time off, and holidays. Specific benefits are dependent upon the specific business unit as well as whether or not the position is covered by a collective-bargaining agreement.

Hired applicants may be eligible for annual short-term and/or long-term incentive compensation programs depending on the level of the position and whether or not it is covered by a collective-bargaining agreement. Payments under these annual programs are not guaranteed and are dependent upon a variety of factors including, but not limited to, individual performance, business unit performance, and/or the company’s performance.

This role is a U.S.-based role. If the successful candidate resides in a U.S. territory, the appropriate pay structure and benefits will apply.

Apply online:  https://jobs.collinsaerospace.com/

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Job Posting: 1145259

Posted On: Apr 15, 2024

Updated On: May 20, 2024

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